Hello,

New to the forum and have been in contact with support twice on this issue so as a last resort I am checking to see if someone else has had the same problem.

Purchased the Phantom 4 Pro + a year ago for work (Emergency Management).  Finally got the 107 cert (I am requiring my staff to be certified for insurance/training standard) and the policy was approved and is in effect.  So when I went to get things situated for our first training flight, the system obviously needed a firmware update.  The RC was updated using the SD card with no problems.

The aircraft needed an update as well.  I connected the aircraft to the controller using the supplied OTG cable and a micro USB cable and it would not connect for the update.  Downloaded Assistant 2 to my PC and attempted to connect using a micro USB cable and Assistant 2 would not recognize the aircraft.  Did this on 2 different computers (Windows 7 and Windows 10) just in case   Thinking it may be a problem with the micro USB port on the drone, I plugged it into my iPhone using a lightning connector and the OTG cable and my phone recognized that something was connected so the micro USB port works.

Has anyone ever had a similar problem or can anyone suggest a fix for this?  I want to avoid sending it back since the RC had to go back because it would not charge!  

I purchased a Mavic Pro this week, received on Thursday morning and it was flying Thursday afternoon so the Phantom problem is frustrating!!

Thanks for your help!  

Hello,

New to the forum and have been in contact with support twice on this issue so as a last resort I am checking to see if someone else has had the same problem.

Purchased the Phantom 4 Pro + a year ago for work (Emergency Management).  Finally got the 107 cert (I am requiring my staff to be certified for insurance/training standard) and the policy was approved and is in effect.  So when I went to get things situated for our first training flight, the system obviously needed a firmware update.  The RC was updated using the SD card with no problems.

The aircraft needed an update as well.  I connected the aircraft to the controller using the supplied OTG cable and a micro USB cable and it would not connect for the update.  Downloaded Assistant 2 to my PC and attempted to connect using a micro USB cable and Assistant 2 would not recognize the aircraft.  Did this on 2 different computers (Windows 7 and Windows 10) just in case   Thinking it may be a problem with the micro USB port on the drone, I plugged it into my iPhone using a lightning connector and the OTG cable and my phone recognized that something was connected so the micro USB port works.

Has anyone ever had a similar problem or can anyone suggest a fix for this?  I want to avoid sending it back since the RC had to go back because it would not charge!  

I purchased a Mavic Pro this week, received on Thursday morning and it was flying Thursday afternoon so the Phantom problem is frustrating!!

Thanks for your help!