Server error(1002)
3138 7 2019-5-31
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Tentoes
First Officer
Flight distance : 6018255 ft
United States
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"Activation failed, Server error(1002), please retry. If it still fails after retry, please contact DJI support."

This is the only way I know to contact support. Your server is down. Has been for an hour.

2019-5-31
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Tentoes, sorry for the difficulties on activating the drone, please PM me the serial number of your drone, we will help double check, thank you.
2019-5-31
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Tentoes
First Officer
Flight distance : 6018255 ft
United States
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I did. I expect our schedules don't mesh very well.
2019-5-31
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djiuser_CVyl7Yn0VI2S
lvl.1
United States
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I am having the same issue, Activation failed server error 1112 and 1002 please retry. if it still fails after retry please contact dji support
2019-7-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_CVyl7Yn0VI2S Posted at 7-6 00:01
I am having the same issue, Activation failed server error 1112 and 1002 please retry. if it still fails after retry please contact dji support

Hi there, sorry to know you have the same problem,  may we have the serial number of your drone to check?
2019-7-6
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Tentoes
First Officer
Flight distance : 6018255 ft
United States
Offline

I used an ancient GO4 version and got connected. Then let it update. Drone was crazy and I was getting put out with it. Then I thought, "This phone needs replacing anyhow," so I went to PhantomHelp and got their list of well liked phones, took it to the phone store and got a Galaxy S10+ and so many problems went away.

http://www.phantomhelp.com/tips/best-tabletsphones-for-dji-go.18
2019-7-6
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Neuimagery
lvl.1
United States
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DJI Mindy Posted at 7-6 00:55
Hi there,m sorry to know you have the same problem,  may we have the serial number of your drone to check?

Here it is Mindy
2019-7-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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We are sorry to inform you that your product is unable to be activated because it was reported as stolen during transportation. We have already reported this case to the local police and insurance company. In order to protect your rights and interests, please contact the party who sold you the product for a refund. Sorry for the inconvenience caused.
2019-7-7
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