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Issue in front display
232 6 6-5 02:06
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MarcoFan
lvl.3
Flight distance : 361572 ft
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Italy
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Hi folks, i think my Osmo Action have a issue in the front display... that issue is visible only in the direct sun light...

how to do?    i need a new one?




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6-5 02:06
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MarcoFan
lvl.3
Flight distance : 361572 ft
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Italy
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this without direct sunlight
6-5 02:10
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ff22
Captain
United States
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MarcoFan Posted at 6-5 02:10
this without direct sunlight
[view_image]

Yes, there have been quite a few reports of the "smudge" or fog appearing on the front camera.  Apparently it does fade.  A few suggestions to possibly fix it is to remove the battery and plug in a charger and run it at top specs to really warm it up and force out the moisture.  Or place desiccant packages in the battery compartment.
6-5 05:17
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MarcoFan
lvl.3
Flight distance : 361572 ft
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Italy
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no good, and i never used in underwater...
6-5 06:00
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peiter
Second Officer
Denmark
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No it seem to be a issue for people like you in a hotter and maybe more humid climate, most of the cases i have heard about the condensation "boil" off with use.
I am thinking, maybe you have a colder air conditioned home + car, and then when camera get out in the heat the difference between camera internal temperature and outside heating up can trigger a dew point.

It is however a little disturbing it always seem to happen just on the front LCD, and no telling what go on elsewhere inside.

I think it is a issue dji should address and comment on
6-5 06:17
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KerryG
First Officer
Flight distance : 7375597 ft
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United States
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As suggested, take the dissicant bag from the box, put it into the battery compartment, put all that into a ziplock bag overnight, that should solve it quickly.
6-5 08:11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi and good day MarcoFan, my sincere apologies for the inconvenience that it caused. In some rare circumstances, condensation behind Osmo Action’s front screen may occur when the device starts to heat up during normal operation. This does not affect the product performance and the fog will disappear naturally without leaving any marks. To eliminate the fog quickly, you can place the product in a dry area. Also, when using Osmo Action underwater, please make sure the battery cap is locked properly with dry hands. Should you need further clarification about this, please let me know. I'll be more than happy to assist you. Thanks for you understanding and continued support.
6-5 13:37
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