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Zenmuse XT2 Gimbal Problem
4460 14 2019-6-13
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GeoLab
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Chile
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Hello!

My name is Richard, i work with a Matrice 210 and a Zenmuse XT2 (together with a Micasense Redgede).

I have a problem with my zenmuse xt2, is not getting conected properly. The camera transmit a while (few secs) and dissappear from the monitor alerting that 'Payload camera remaining sd card capacity is not enough'. It does this every couple of secs, and i cannot make a gimbal calibration or take pictures because it keeps disconnecting and connecting.

When i turn on the matrice, it does the entire movements pre-connecting, however in the control i cannot see the camera for more than 1 sec. I tried changing several sd cards, tried different connections (like upward connector) and nothing, the same problem over and over.

I also tried to update the firmware and it gives me the next error:
########## XT2 Upgrade Log ##########
Find PackFirmware
PackFirmware version : V01.00.00.06 -> V01.00.00.20
Not Force Upgrade All Firmware
Prepare to upgrade
Make Sound Start
Make Sound Upgrading
### Upgrade Route!
Route[01.00] version : V01.00.00.34 -> V01.00.00.34
Route Upgrade Time : 33 ms
Route version is equal, not need upgrade
### Upgrade Gimbal!
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Error : Get MCU Device Version
Gimbal Upgrade Time : 10343 ms
Error : Failure Upgrade Gimbal!
Result : Failure Finish Upgrade PackFirmware!
Make Sound Finish
######## XT2 Upgrade Log End ########


If someone might enlight me with what might be wrong, i would appreciate it a lot.
Thanks
2019-6-13
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DJI Mindy
Administrator
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Hi GeoLab, sorry for the troubles with XT2, may I verify which SD slot did you plug the SD card? If you only pug one SD card, please install to the slot that is farther away from the lens.
If the issue persists, what is the color of the LED in the SD card slot? I will PM you another firmware, please try again when you are available, thank you.
2019-6-13
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GeoLab
New
Chile
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Hello! tried with the firmware u sent me, same issue. I tried with 1 and 2 sd card, always with the firmware in the slot farther away from the lens.

I have 2 of these sd cards

########## XT2 Upgrade Log ##########
Find PackFirmware
PackFirmware version : V01.00.00.06 -> V01.00.00.20
Not Force Upgrade All Firmware
Prepare to upgrade
Make Sound Start
Make Sound Upgrading
### Upgrade Route!
Route[01.00] version : V01.00.00.34 -> V01.00.00.34
Route Upgrade Time : 34 ms
Route version is equal, not need upgrade
### Upgrade Gimbal!
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Warn: Prot RSD, 0.1
Error : Get MCU Device Version
Gimbal Upgrade Time : 10345 ms
Error : Failure Upgrade Gimbal!
Result : Failure Finish Upgrade PackFirmware!
Make Sound Finish
######## XT2 Upgrade Log End ########



2019-6-14
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gstsolenergy
lvl.2
Greece
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the situation with this camera is a lot worse than  we  imagined
2019-6-20
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fex19
lvl.1

Venezuela
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hello I have a problem with my xt2 camera when connecting my drone it asks me to update the xt2 camera but when downloading the firmware from the dji page Zenmuse XT2 Firmware V01.00.03.50 the camera does not update the registry informs me the following

########## XT2 Upgrade Log ##########
Find PackFirmware
PackFirmware version: V01.00.01.94 -> V01.00.01.94
Not Force Upgrade All Firmware
PackFirmware version is low or equal, don't upgrade
######## XT2 Upgrade Log End ########

########## XT2 Upgrade Log ##########
Find PackFirmware
PackFirmware version: V01.00.01.94 -> V01.00.01.94
Not Force Upgrade All Firmware
PackFirmware version is low or equal, don't upgrade
######## XT2 Upgrade Log End ########

########## XT2 Upgrade Log ##########
Find PackFirmware
PackFirmware version: V01.00.01.94 -> V01.00.01.94
Not Force Upgrade All Firmware
PackFirmware version is low or equal, don't upgrade
######## XT2 Upgrade Log End ########

########## XT2 Upgrade Log ##########
Find PackFirmware
PackFirmware version: V01.00.01.94 -> V01.00.01.94
Not Force Upgrade All Firmware
PackFirmware version is low or equal, don't upgrade
######## XT2 Upgrade Log End ########

I have fully updated the drone in the latest version, can you help me please
2020-10-7
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Jonny B
lvl.2
Flight distance : 151824 ft
United Kingdom
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Did you get anywhere with this, as I'm having the same issue?
2021-2-22
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bendead
lvl.2
Flight distance : 12884 ft
Ivory Coast
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fex19 Posted at 2020-10-7 05:06
hello I have a problem with my xt2 camera when connecting my drone it asks me to update the xt2 camera but when downloading the firmware from the dji page Zenmuse XT2 Firmware V01.00.03.50 the camera does not update the registry informs me the following

########## XT2 Upgrade Log ##########

Same Problem here

Some help would be really appreciated
2021-4-16
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jason_rmh
lvl.3
Flight distance : 6674222 ft
  • >>>
United Kingdom
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In case it helps others, the following thread may help for those using M200 / 210 v2 with Xt2:
https://forum.dji.com/forum.php?mod=viewthread&tid=240401&page=1#pid2519009
2021-7-12
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djiuser_2A1bzdVym4hg
New

Uruguay
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Hello, my m200 turned off during the zenmuse xt2 update, is there a solution to load the software again?
########## XT2 Upgrade Log ##########
Find PackFirmware
PackFirmware version : V01.00.00.01 -> V01.00.01.94
Not Force Upgrade All Firmware
Prepare to upgrade
Make Sound Start
Make Sound Upgrading
### Upgrade Route!
Route[01.00] version : V01.00.00.34 -> V01.00.00.34
Route Upgrade Time : 34 ms
Route version is equal, not need upgrade
### Upgrade Gimbal!
Gimbal[04.00] version : V00.00.00.00 -> V00.02.06.48
Warn: Prot RSD, 0.9
Warn : Firmware Transfer To Device Package Loss
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
Warn: RSD L Prot Read UPGRADE_DEV_FW_TRANSFER
2023-8-16
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DJI Thor
Administrator
Flight distance : 13602 ft
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djiuser_2A1bzdVym4hg Posted at 8-16 16:50
Hello, my m200 turned off during the zenmuse xt2 update, is there a solution to load the software again?
########## XT2 Upgrade Log ##########
Find PackFirmware

Hi there, thank you for reaching out. For your situation, you could just re-upgrade again, and the upgrade method is the same. Thanks. If it still does not work, please let us know.
2023-8-17
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djiuser_2A1bzdVym4hg
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Uruguay
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Hello Thor, I tried several times to load the update but the camera does not start the process and remains dead. They have backup software for the camera to restore it from the factory.
2023-8-17
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djiuser_2A1bzdVym4hg
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Uruguay
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Hello Thor.
It worked for me as follows: download a sw for m600.
ZENMUSE_XT2_FW_V01.00.00.20
Use the ZENMUSE_XT2_FW_DEBUG file.
And install ZENMUSE_XT2_FW_V01.00.03.50
2023-8-17
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DJI Susan
Administrator
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djiuser_2A1bzdVym4hg Posted at 8-17 06:27
Hello Thor.
It worked for me as follows: download a sw for m600.
ZENMUSE_XT2_FW_V01.00.00.20

Hi there, thank you for your update and just to double confirm, you have now managed to do the update successfully, right?
2023-8-17
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fansc4d7b3f8
lvl.2
Flight distance : 1363599 ft
United States
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DJI Susan Posted at 2023-8-17 22:34
Hi there, thank you for your update and just to double confirm, you have now managed to do the update successfully, right?

Hi! I have a Matrice 600 Pro and XT2. What pilot app version and xt2 firmware should I run? And can you send me the bin file for xt2 and a way to force installation? Thank very much in advance!
1-10 15:10
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DJI Susan
Administrator
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fansc4d7b3f8 Posted at 1-10 15:10
Hi! I have a Matrice 600 Pro and XT2. What pilot app version and xt2 firmware should I run? And can you send me the bin file for xt2 and a way to force installation? Thank very much in advance!

Hi there, you can use the DJI Pilot for the Matrice 600 Pro. For the Zenmuse XT 2 firmware, you can download it from https://www.dji.com/downloads/products/zenmuse-xt2. Thank you.
1-11 20:08
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