Hi, I purchased a DJI Matrice 600 Pro about in May. The remote controller didn't work at the beginning, so I was not able to fly the M600 at all. I sent it back to DJI for replacement on June 5th. The case number is CAS-3072064-P5X1Z7. I got an email indicating that the accessory required for my case is being deployed urgently. And DJI is not able to confirm the delivery time of my replaced controller. I checked the repair status today, and it is still under repair after 7 working days. And I called DJI customer support twice, tried online chat, and Facebook messenger. However, none of them could give me a time for fixing this problem. However, I found the new remote controller is available in DJI store and it can be shipped within 1 day. https://store.dji.com/product/matrice-600-remote-controller?set_country=us&utm_source=google&utm_medium=cpc&utm_campaign=US%20-%20SHOP%20-%20SSC&gclid=Cj0KCQjw9JzoBRDjARIsAGcdIDXDq9-Djo0dz5J1tp8D25jhG1A3N6_PbsNHq0QbyMrZVJp3PKIcroYaAoY_EALw_wcB I am supposed to get a brand new, and functional one for the replacement, since I did not damage it, and I even never was able to fly it due to the unfunctional remote controller!!!. Why DJI insist on repairing the broken one, instead of sending me a new one? What’s even worse is that DJI could not tell me a date when can they finish the repair. They only let me wait without telling me how long do I need to wait. I actually told them I need this in the summer for research and data collection, and they seem to just ignore that. I am completely disappointed at DJI customer service. This drone is used for research, and I need it to collect crop data during this summer. I can’t wait forever even without a definite answer for the shipping date. I hope this issue can be addressed seriously by DJI. Otherwise, I will not recommend DJI to all my colleagues at the University.
|