DJI Mindy
Administrator
Offline
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Hi there, we apologize for the troubles with the drone and the unpleasant experience with our support team. Upon checking your case, the first repair was in January, and it has been almost 5 months when this accident happened, moreover, the warranty of the drone has been expired, that is why the warranty service cannot be provided.
But your concern about the warranty service and our customer service will still be escalated to the higher-level team for further follow-up, we will have someone to contact you soon after the investigation, please wait patiently, thank you. |
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