I found the recent information about using Google Play on the Smart Controller and was able to successfully install and use it.  The problem started when I logged onto Google Play using a Google Suite business account.  Due to extra security, it indicated that I had to use a screen lock.  I set up a pattern lock.  When I turned on the controller the next time, it asked for my pattern.   I can draw the pattern on the 3x3 dot pattern all day, and it doesn't seem to recognize me drawing the pattern on the screen.  I can't fail out the pattern and recover, that never happens.  I've tried refreshing and downgrading the firmware.  It downloads, but never seems to install on the controller, remaining at 0% during the transfer phase.  I've tried adb tools, but debugging was not enabled.  I supposedly have a ticket open with dji after spending about an hour in chat, getting nowhere.  I'm praying there is a key combination that will cause a factory reset.  Since the controller never gets to the point where android boots, I can't reach it over wifi or usb-c.  Any ideas would be welcome.

Ouch!
I fell down the same rat hole. I was having such fun, but the moment I rebooted, the party was over. Mine is waiting for an unlock code, but it won't accept any input from the screen. Plugging in an external keyboard/trackpad lets me generate an onscreen keyboard, but the controller won't accept any data from the keyboard, the screen, or mouse presses on the onscreen keys.

Like you, I tried everything with negative results. I finally filled out a service ticket and mailed into DJI's factory for repair.

You had to mail in for repair?! I am having the same issue. Wish it was more clearly explained that play store install would ruin the operation of controllers. I plugged in a keyboard got a keyboard showing on screen but wouldn't accept any input

AceMartin Posted at 1-8 01:43
You had to mail in for repair?! I am having the same issue. Wish it was more clearly explained that play store install would ruin the operation of controllers. I plugged in a keyboard got a keyboard showing on screen but wouldn't accept any input

Did you follow this process to install the Google Play Store

https://www.certifiedaerials.com ... ji-smart-controller

Litchi can be installed on the SC

https://flylitchi.com/dji-monitors

Hey buddy.  Same exact thing happened to me.  I found your post and am wondering how you solved.  Kindly share.

Hey buddy.  Same exact thing happened to me.  I found your post and am wondering how you solved.  Kindly share.

djiuser_ynVnCtU7wyHs Posted at 5-30 15:57
Hey buddy.  Same exact thing happened to me.  I found your post and am wondering how you solved.  Kindly share.

I had to mail it in for repair.  Do NOT set up security on the smart controller.  This was because I set it up with a Google Business account.  If you have a Google Business account, disable the Pin/Pattern/Password requirement for the account.

Higher Perspectives Posted at 2020-6-3 08:00
I had to mail it in for repair.  Do NOT set up security on the smart controller.  This was because I set it up with a Google Business account.  If you have a Google Business account, disable the Pin/Pattern/Password requirement for the account.

Fell into this trap as well. Had to mail in for repair, but luckily, they did not charge me for the fix.

Same to my guys very sad ..

How to solve it ?? Pls explain the procedure

Mi smart controller se ha bloqueado. No se enciende . La luz de catga esta roja i las cuatro luces blancas fijas.