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Mavic Air re-heating
1122 1 2019-6-26
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LaConquista
lvl.1
Flight distance : 252497 ft
United States
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I have a re-heating problem on my Mavic Air .
What I do ? I turn it on and 5 seconds pass and I see an alert that the processor has overheated and will turn off in 30 seconds
2019-6-26
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DJI Gamora
Administrator

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Hi, there. Thank you for reaching out and we do apologize for the inconvenience. Can you please try to turn the drone on for a while, check whether the fan is spinning. If the fan is spinning normally, but the overheating warning still appears in the app after the drone is turned on and off for several times, please try to sync your flight records and forward sensing log from DJI Assistant 2 and forward this to us for further checking. However, if the fan is not totally spinning, I would recommend you contact our support team to start up a ticket: https://www.dji.com/support. We have the professional team who would do their best to find out the reason for the problem and then the corresponding resolution would be provided.  Please note that DJI will not provide a warranty repair for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Thank you for your understanding. Best Regards!
2019-6-26
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