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DJI GO 4 App freezes while creating a Video
1049 6 2019-7-22
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Mountainer
lvl.1
Germany
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Hey Guys,

my App (Iphone XR - newest Updates installed) is still freezing while im creating a movie.
It dosnt matter what a kind of movie im creating, it still freeze after a couple of time.

Ive 8 gb free Space & the video is just 500 mb (other Videos with less space dosnt work too).
App already deleted & reinstalled -> nothing changed. I already created Videos on my phone. I dont have an idea what changed.

Sorry for my bad english. Thanks for all help!

2019-7-22
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DJI Susan
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Hi Mountainer, we're sorry for the inconvenience caused. May I know what's the current version of the App? Could you upload a short screen recording and export the log for analysis? Thanks so much!

2019-7-22
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Mountainer
lvl.1
Germany
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V4.3.20.

Where can i find that Logs on my Iphone?!
188D1DCD-6B13-4D6B-A914-BE6CB0EE2779.png
2019-7-22
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DJI Susan
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Mountainer Posted at 7-22 22:54
V4.3.20.

Where can i find that Logs on my Iphone?!

For iOS devices, iTools needs to be used. Please kindly Go to Toolbox>Advanced Features>Log to check.BTW, please kindly click the reply button under my message so that I can get the reminder and handle it timely, thanks!
2019-7-23
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Mountainer
lvl.1
Germany
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DJI Susan Posted at 7-23 01:50
For iOS devices, iTools needs to be used. Please kindly Go to Toolbox>Advanced Features>Log to check.BTW, please kindly click the reply button under my message so that I can get the reminder and handle it timely, thanks!

Under "Toolbox" ive these Options.

u mean the console log ?

2019-7-23
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Mountainer
lvl.1
Germany
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Mountainer Posted at 7-23 08:14
Under "Toolbox" ive these Options.

u mean the console log ?

Under Crash Reports there is nothing with "dji"
2019-7-23
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DJI Susan
Administrator

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Mountainer Posted at 7-23 08:14
Under "Toolbox" ive these Options.

u mean the console log ?

Please kindly upload the Console Log and Crash Reports, as well as the screen recording when the issue appears to Dropbox or Google Drive, I'll forward to our engineers to check.
2019-7-24
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