JanarK
lvl.1
Flight distance : 345089 ft
Finland
Offline
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Hello!
I was hosting a little game, where people used FPV glasses to get 2D view from above. Drone was standing still on air about 160 feet for about 30 minutes (battery swap also) After the event, i was showing around to people from above with fpv glasses, i backwarding and raising to 490 feet. And then starting to move straight with sport mode and suddenly one of motors just fly off and fly away (Motor with propeller), Inspire came directly down to ground and smashed up totally. I send drone to DJI Netherland, i synced also flight logs and tell exact situation. Drone have been there about three weeks, they asked also extra logs from tablet lately. I send those also, about week it was quiet and now they send me photo of red market sticker and told, this motor (which fly away) had water damage and if i want to replacement, i have to pay, because this isnt warranty case anymore. I was surprised, water damaged? How? I have never been flying with rain or snow with this unit. I have been extremely careful with it, because this is my second Inspire. First one i hit the tree and DJI said then also, this unit has also water damaged and cannot be repair, i was surprised, but they convince me that it could be before the crash, i bought first unit from retail shop and it was used unit. So i thought maybe they (shop) just screwed me and sold me a unit which had water damage already.
It irritates me that, new Inpsire which now falled down, had also DJI CARE, but i didnt notice that it just ended 20 days before crash, i was wondering why they didnt send any email about that its going to expire so that i can rebuy this. Also how can be that only one of the motor have water damage? And how water damage can cause that motor will break metal parts apart.
Anyway. I asked also from support about water damage and they just reply that, their mechanics have discovered that this unit had water damage BEFORE the crash. That no way sticker has changed color after the crash. Not even after impact with ground. Also i remember i leaved drone into the car after the crash during the night. I asked then if they definitely know that when water damaged came, maybe they inlighting me also when this came from. Now they replyd that they doesnt now exact time but still it was before the accident, and that caused crash.
Anyway i have looked logs for several times, but i think i dont know how to read them correctly maybe (i used airdata app and csv reader) I attached also flight log, maybe someone can take a look and explain me this little bit better.
.dat , .csvlog and .txt log is here: https://www.dropbox.com/sh/q1f2ca9xess292v/AACH2tA5zjR3fjPRKGgV8e66a?dl=0
Here is also photo after few second of the crash, drone is untouched in this photo, in same situation i found it on the ground, one of motors which fly away, i found 50meters from crash site. Dont mind yellow duct tape, its for my own purpose.
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