DJI Tony
Administrator
Online
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Hi, we're sorry for the inconvenience. Would it be possible if you could provide us if the drone experience any incidents? You may follow the troubleshooting steps below to see if there will be changes. Please let us know if you have further concerns. Thank you for your support.
1. Re-install the App. Please ensure that the files are saved and flight records were synced.
2. Replace the mobile device to isolate the problem.
a. If the prompt disappears, the ESC error is a false positive.
b. If the issue persists, please upgrade the firmware to the latest version.
After the above steps, if the situation remains, please send in the aircraft for further diagnosis. You may contact our support using the link below. For additional information, the warranty can be applied depending on the outcome of the damage assessment and the warranty of your unit. Thank you for understanding.
www.dji.com/support |
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