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How do I balance with phone at the top???
1612 9 2019-8-2
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Rico Marques
lvl.1
Canada
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Hi guys,

I have a Canon M50 with 24mm lens and can't balance when I mount the Iphone X on the top, can anyone help with this???

I need to use the active track.

Thanks!!

Rico
2019-8-2
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DJI DJI IS GOOD
lvl.2

France
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I have the same issue.

Not really an issue but, if you correctly balance your setup, and then you want to add the phone for the active track, you have to re-balance all the setup.
It's a bit hard and not "run and gun" enough.

DJI should set alors motors to memorize position and adjust automatically for its next features instead of doing it manually.
2019-8-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Rico, please make sure to mount all the accessories including the phone holder and phone before balancing, the balancing process is the same with or without a phone holder and mobile phone mounted.
We have tutorial video in the APP by pressing  Balance Test which you may refer to.
2019-8-3
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fans0b13f2d8
lvl.2
Flight distance : 17628 ft
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United States
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I found that lowering the tilt arm made it easier to balance the gimbal with a phone.  Instead of trying to balance the camera so it’s pointing straight up, you can just balance it at a 45 degree angle also.
2019-8-3
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Rico Marques
lvl.1
Canada
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fans0b13f2d8 Posted at 8-3 12:26
I found that lowering the tilt arm made it easier to balance the gimbal with a phone.  Instead of trying to balance the camera so it’s pointing straight up, you can just balance it at a 45 degree angle also.

I will try this today.
2019-8-3
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Rico Marques
lvl.1
Canada
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I tried before, but the motor start to going crazy, DJI have to make a video doing the balance with phone at the top, or helping with more information about.

Other thing is allow the active tracking with the fronting face camera, so us creators can use without other person activate the active tracking behind the camera. I hope some update allow us this function.

2019-8-3
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Moni Johnson
Captain
Flight distance : 1375846 ft
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United States
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The phone might be too heavy (especially with a camera that light).
2019-8-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Rico Marques Posted at 8-3 12:48
I tried before, but the motor start to going crazy, DJI have to make a video doing the balance with phone at the top, or helping with more information about.

Other thing is allow the active tracking with the fronting face camera, so us creators can use without other person activate the active tracking behind the camera. I hope some update allow us this function.

Sorry for the late response, any chance to try another smaller-sized phone to try again?
Your suggestions about the balance tutorial with the phone at the top and the Active Track in Selfie mode will be forwarded to our engineers for attention.
2019-8-10
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Yendred
New
Australia
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I see this post is a year old. I just got my Ronin SC today and I am futilely trying to balance my Canon EOS m50 with an iphone X on top.  Is there a better tutorial? Do I need to add a weight or something to the base as it is so top heavy it just will not balance. The active track was the whole reason I bought this gimbal. Please advise if there is something I can do
7-4 23:32
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stryfe
lvl.1
United States
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Rico Marques Posted at 2019-8-3 12:48
I tried before, but the motor start to going crazy, DJI have to make a video doing the balance with phone at the top, or helping with more information about.

Other thing is allow the active tracking with the fronting face camera, so us creators can use without other person activate the active tracking behind the camera. I hope some update allow us this function.

That's the problem I'm having.  I can balance the setup all day long but the motors start to shake and fail all balance test.  
7-19 08:08
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