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No Pan Axis ESC data. Contact DJI support
1457 16 2019-8-15
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Jondle
lvl.1

United Kingdom
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Hi all. I’ve just got a new DJI Ronin sc.
I’m having a few issues. One about the focus wheel yesterday (which I think I’ve fixed).
However today the unit is not power on.  In the app status it currently says “No pan axis data. Contact dji support.

Does anyone know what this means?
65E83BBC-2392-43D9-B4FE-1D4686B501F0.png
2019-8-15
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laurenceplevin
lvl.1
Guernsey
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any solution? I'm having same problem
2020-1-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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laurenceplevin Posted at 1-1 12:05
any solution? I'm having same problem

Hi laurenceplevin, sorry to know you have the same problem. May we verify whether the Pan axis is working and can it be controlled? When does the issue happen? Was it balanced properlly before powering on?
2020-1-2
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laurenceplevin
lvl.1
Guernsey
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HI there, it was all working correctly then one time when I turned it on nothing is responding correctly. I have always balancing before using it as well. I'll attack a photo of the checklist I am getting.
2020-1-2
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laurenceplevin
lvl.1
Guernsey
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Just reset everything and used a different lens for my camera which made me rebalance it differently and its working now thanks
2020-1-2
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laurenceplevin
lvl.1
Guernsey
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However now when I have turned it on again it shakes a lot and beeps, it then automatically puts itself in motor pause, any ideas?
2020-1-2
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laurenceplevin
lvl.1
Guernsey
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Well now I solved that problem its gone basic to the original problem. Everything is balanced, was auto tuned and working fine then after about 3 mins of use it stops and gives me the thing I started with
2020-1-2
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Adam.from.Maine
lvl.1
United States
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I'm having the same issue. "No Pan access ESC data" Unable to turn gimbal on, have tried rebalancing, different phones with updated software. If holding power button on, bluetooth is registered to phone app, still unable to engage motors or turn on 'green' lights between modes. Was working fine prior to putting away previously (5 days ago).  

Has anyone resolved this issue?
2020-2-8
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djiuser_zSjVExJWAip9
lvl.1
India
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laurenceplevin Posted at 1-1 12:05
any solution? I'm having same problem

Hi i have an issue
2020-7-1
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djiuser_zSjVExJWAip9
lvl.1
India
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What do i do to get this no data issue
2020-7-1
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djiuser_lAhla3dTayn2
New

United States
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My gimbal is saying the same thing how do I fix it
2020-8-25
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djiuser_lAhla3dTayn2
New

United States
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My gimbal is saying the same thing how do I fix it
2020-8-25
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Jondle
lvl.1

United Kingdom
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Hi, I haven't been on for a while now. But just to update anyone reading this threat.
In the end, after looking thought the forum and a solution. I contacted my supplier of the Ronin and they recommended that I return it (It was in warranty) and they sent a replacement which works perfectly fine
now. I'm sure there could be a solution to this but at the time I had the option to save the headache and just replace it.
2020-8-25
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djiuser_vRoALtlXpY3j
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Sri Lanka
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DJI Mindy Posted at 1-2 01:38
Hi laurenceplevin, sorry to know you have the same problem. May we verify whether the Pan axis is working and can it be controlled? When does the issue happen? Was it balanced properlly before powering on?

Hi! I'm also having the same problem
2020-9-19
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SnowFoto
lvl.1
United States
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I am having the same problem how can I fix it please. I have a shoot tomorrow and now my gimbal is not working at all
2020-11-26
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Kenji Bartolome
lvl.1

Philippines
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I am having the same problem with this. How can I fix it.
2020-12-3
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djiuser_fF5eBUOajJSB
New
United States
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For the love of all things good, does DJI have a solution to this? Autotune is timing out on me, and I'm getting the same message of "no roll/pan axis ESC data. Contact DJI Support."
2020-12-9
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