pianoplayer7
lvl.4
Flight distance : 259055 ft
United States
Offline
|
DJI Stephen Posted at 8-20 07:59
Hello and good day bwpage3. I am sorry for the trouble. Have you tried using a different mobile device to see if the issue will still persist? Upon checking the Samsung J7 on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that this mobile device is still not yet recommended for your DJI Osmo Mobile 3 as of the moment. There is a possibility that the Samsung J7 will be able to work with the said gimbal. However, since it is not yet optimized with the DJI Osmo Mobile 3 and with the DJI Mimo application we cannot guaranteed the stability of these mobile devices when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.
[view_image]
I own an iPhone that will work with it, but I think Samsung support would be super helpful for Android users because Samsung’s are very popular phones in the US. It would be a smart move on DJI’s part to provide Samsung compatibility. |
|