Please select Into the mobile phone version | Continue to access the computer ver.
WTF, Litchi??? (SOLVED ... sort of ...)
930 16 8-20 21:46
Uploading and Loding Picture ...(0/1)
o(^-^)o
Matthew Dobrski
Captain
  • >>>
Canada
Online

My aerial photography business is specializing in high resolution panoramic imagery. Mainly for this reason I purchased Inspire 2 with X5S camera, a set of sufficient lenses and CrystalSky monitor. After intensive research I purchased venerable Litchi app, which works flawlessly shooting panoramic sequences … Recently been hired to create virtual panoramic tour above a resort in remote area of Canadian Rockies. After 1000 km trip to nearest town and another 75 km of bumpy ride in 4x4 driven by resort owner I finally arrived in beautiful valley with log cabins at the shore of blue lake … With perfectly cooperating weather I’ve set my equipment like many times before just to receive these messages on CrystalSky screen ...

Say what???!!! Are you kidding me, Litchi??? Nearest McDonald restaurant with WiFi is 75 km away!!! WTF???

Needless to say, client’s laugh was rather short and sour … I love you, Litchi, but you owe me big time. 2500 CDN, to be exact. And pretty good explanation of this absurd ...

EDIT: Once back home and connected to my WiFi, the issue dissappeared after launching Litchi app. Further investigation revealed awkward Amazon Store procedure of periodical licence validation, which is performed in the background. If I only knew that before ...

Screenshot_2019-08-21-08-11-52.png
Screenshot_2019-08-21-08-11-12.png
8-20 21:46
Use props
David Martin Graff
Captain
Flight distance : 27482142 ft
  • >>>
United States
Offline

Personally one of the biggest reasons why I never fly with Litchi....
8-20 21:50
Use props
DAFlys
Captain
Flight distance : 598127 ft
United Kingdom
Offline

Can you manually refresh the licence and do they publish how long it lasts?
8-21 02:14
Use props
Montfrooij
Captain
Flight distance : 1716440 ft
Netherlands
Offline

Ouch.
Hope they get it fixed (they probably will soon)
8-21 06:13
Use props
Matthew Dobrski
Captain
  • >>>
Canada
Online

Montfrooij Posted at 8-21 06:13
Ouch.
Hope they get it fixed (they probably will soon)

I don't know, I can't even find a way to contact Litchi. Conveniently there's no such option on Litchi website ... Draining my credit card during app purchase via Amazon Store ... oh yes, that was fast, easy and immediate ...
8-21 07:13
Use props
Mark Guille
Captain
Flight distance : 2031818 ft
Jersey
Offline

Matthew Dobrski Posted at 8-21 07:13
I don't know, I can't even find a way to contact Litchi. Conveniently there's no such option on Litchi website ... Draining my credit card during app purchase via Amazon Store ... oh yes, that was fast, easy and immediate ...

You can get hold of them here, support@flylitchi.com.

Mark G.
8-21 07:44
Use props
DJI Tony
Super Moderator

Offline

We're sorry to know about what happened to the application. This concern should be raised to it's designated department for further details. Thank you for your support.
8-21 08:36
Use props
Matthew Dobrski
Captain
  • >>>
Canada
Online

Mark Guille Posted at 8-21 07:44
You can get hold of them here, .

Mark G.

Thank you, Brother Mark ... I'm on my way to McDonald restaurant ... going to order a burger, connect my devices to their WiFi and throw a life into Litchi again ... Ranting on Litchi support channel will be next thing to do ...
8-21 09:26
Use props
mixchief
First Officer
Flight distance : 160646 ft
United States
Offline

Matthew Dobrski Posted at 8-21 09:26
Thank you, Brother Mark ... I'm on my way to McDonald restaurant ... going to order a burger, connect my devices to their WiFi and throw a life into Litchi again ... Ranting on Litchi support channel will be next thing to do  ...

you can also contact them via their facebook page or group.
8-21 09:40
Use props
Montfrooij
Captain
Flight distance : 1716440 ft
Netherlands
Offline

Matthew Dobrski Posted at 8-21 07:13
I don't know, I can't even find a way to contact Litchi. Conveniently there's no such option on Litchi website ... Draining my credit card during app purchase via Amazon Store ... oh yes, that was fast, easy and immediate ...

I have contacted them before. Just via email.
8-21 10:47
Use props
Oracle Miata
Captain
Flight distance : 1987959 ft
  • >>>
United States
Offline

David Martin Graff Posted at 8-20 21:50
Personally one of the biggest reasons why I never fly with Litchi....

Is what?  I’ve only heard of this situation once.  This once.
8-21 12:12
Use props
Matthew Dobrski
Captain
  • >>>
Canada
Online

Oracle Miata Posted at 8-21 12:12
Is what?  I’ve only heard of this situation once.  This once.

I think I know where the problem is and why nobody else experienced such situation... It's me, I'm the problem. I'm the last alive dinosaur, one and only drone pilot on this planet who's occasionally entering the forbidden zones with no cellular coverage, no Internet. Scary, horrifying places ...
8-21 17:50
Use props
David Martin Graff
Captain
Flight distance : 27482142 ft
  • >>>
United States
Offline

Oracle Miata Posted at 8-21 12:12
Is what?  I’ve only heard of this situation once.  This once.

I've heard about it more than once...
8-21 19:54
Use props
RichJ53
Captain
Flight distance : 1626135 ft
  • >>>
United States
Offline

Matthew Dobrski Posted at 8-21 17:50
I think I know where the problem is and why nobody else experienced such situation... It's me, I'm the problem. I'm the last alive dinosaur, one and only drone pilot on this planet who's occasionally entering the forbidden zones with no cellular coverage, no Internet. Scary, horrifying places ...


Matthew,
that is a really big flaw IMO.  Could be it be related to updates on the CS device?  I do not own the software, but does it require renewal? my Autopilot App was $40 several years ago and never needed more money for the updates

Another thought, you were most likely out of cellular range, to use your phone as a hot spot??


Out where you work...…., you might need a Sat-Phone
Rich  
11-1 19:37
Use props
Matthew Dobrski
Captain
  • >>>
Canada
Online

RichJ53 Posted at 11-1 19:37
Matthew,
that is a really big flaw IMO.  Could be it be related to updates on the CS device?  I do not own the software, but does it require renewal? my Autopilot App was $40 several years ago and never needed more money for the updates

Rich, this extremely rare issue was strictly related to Amazon's mechanism of software licence validation via network connection. It's performed periodically in the background while CS is connected and Litchi is launched. In this case I was off the grid for 2-3 weeks before it happen, and had no access to a network at the spot. Would I know that before, there will be no issue. Apparently I'm the one and only to ever witness it, since even Litchi team never heard of such.

Cheers,
Matthew.
11-2 13:55
Use props
Huawei De Guzman
Second Officer

Philippines
Offline

mAIRs Posted at 10-31 19:33
Stay out DJI guy... this has nothing to do with you.... you don't raise problems or concerns with anyone regarding your own software let alone with your (potentially superior software) competition... you just claim to with empty words....
First pull your finger out and start updating and fixing bugs in your pro accessories, CrystalSky Go4 before you write meaningless rubbish like that....

7 Down-votes!

11-5 14:29
Use props
RichJ53
Captain
Flight distance : 1626135 ft
  • >>>
United States
Offline

Matthew Dobrski Posted at 11-2 13:55
Rich, this extremely rare issue was strictly related to Amazon's mechanism of software licence validation via network connection. It's performed periodically in the background while CS is connected and Litchi is launched. In this case I was off the grid for 2-3 weeks before it happen, and had no access to a network at the spot. Would I know that before, there will be no issue. Apparently I'm the one and only to ever witness it, since even Litchi team never heard of such.

Cheers,

Sorry to hear that Matthew.... Hope that never happens again. You most likely are going to need to check the App (check list)  before going remote.

Rich
11-5 16:55
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules