good day to all. I can’t fix the drone in Russia, they suggest throwing it out and buying a new one, what kind of service centers? How are they authorized? The problem is this: I stopped broadcasting the video and gives the message “the drone is off”, the picture and the ability to control disappear, it happens spontaneously, does not lend itself to regularity, recently it almost immediately gives such a message even without takeoff! Model Mavik Pro 2. The warranty period has passed. I bought it about 3 years ago. What to do? Can I send to the manufacturer for? Since in Russia it is useless to contact the services! Please answer me on email.

dron is not connected or disconnected

Hi Ierofant, sorry for the troubles with the drone and the unpleasant experience with the dealer, may we have the name and contact info of the authorized repair center you've contacted? Mavic 2 Pro hasn't been launched for 3 years, may we have the serial number of your drone so that we can verify the model?
Sorry that we are unable to contact you via email, please keep us updated here, thank you.

Dear Forum,

Hope it's OK to "crash" this post here, as it seems difficult for me to post it elsewhere. I have a Mavic Pro 2 issue myself: I am currently at Lake Baikal, Russia, and my Mavic Pro 2 crashed when undertaking an evening shot.

Most drone parts seem to be OK, but the humble has opened on one side, see pic.

As I am in Russia for 2 more weeks, I wanted to ask for your practical advice: should I definitely not fly the drone currently wirh this humble issue, or would you say, just try and find out how it works?

Looking forward for your advice. Next round of vodka shots is waiting here, at shore of Lake Baikal

Thank you.

Martin

DJI Mindy Posted at 8-29 23:59
Hi Ierofant, sorry for the troubles with the drone and the unpleasant experience with the dealer, may we have the name and contact info of the authorized repair center you've contacted? Mavic 2 Pro hasn't been launched for 3 years, may we have the serial number of your drone so that we can verify the model?
Sorry that we are unable to contact you via email, please keep us updated here, thank you.

good day! Thanks for the answer! I’ll be in the country this week and look at the serial number. I contacted repair services in the city of Yekaterinburg, but as it turned out they were not authorized. Then he turned to Moscow to an authorized dealer and to his service, they offered to buy a new one ... Contacted https://coptertime.ru

djiuser_HD8HI9D5qDov Posted at 9-3 05:34
Dear Forum,

Hope it's OK to "crash" this post here, as it seems difficult for me to post it elsewhere. I have a Mavic Pro 2 issue myself: I am currently at Lake Baikal, Russia, and my Mavic Pro 2 crashed when undertaking an evening shot.

Hi Martin, sorry to know the issues you had with your aircraft. If everything's fine and no errors popping on the app, that's good. Cosmetically, I would suggest being aware of the propellers as it would determine the behavior of your flight after that incident. Kindly check if there's damage or chipped off the blades. If yes, we suggest changing it for a safe flight. Hope this helps. Thank you.

DJI Diana Posted at 9-3 09:51
Hi Martin, sorry to know the issues you had with your aircraft. If everything's fine and no errors popping on the app, that's good. Cosmetically, I would suggest being aware of the propellers as it would determine the behavior of your flight after that incident. Kindly check if there's damage or chipped off the blades. If yes, we suggest changing it for a safe flight. Hope this helps. Thank you.

Dear Diana,

thanks for your prompt reply.

Yes, I changed 2 blades, flying seems to be ok. Camera movement works, too, but I should bring drone to service once I am in back in Germany - the gimble is sometimes not able to hold position, e.g. when putting in in 90 degrees downwards position.

Yours -

Martin

Ierofant Posted at 9-3 09:26
good day! Thanks for the answer! I’ll be in the country this week and look at the serial number. I contacted repair services in the city of Yekaterinburg, but as it turned out they were not authorized. Then he turned to Moscow to an authorized dealer and to his service, they offered to buy a new one ... Contacted https://coptertime.ru

Please keep us updated with the serial number once you get it.

leicastar Posted at 9-3 23:38
Dear Diana,

thanks for your prompt reply.

Hi Martin, if in any case, the aircraft continued to misbehave, we highly suggest in sending the aircraft for diagnosis. Please keep us posted once your back in Germany. We're here to help. Thank you.

DJI Mindy Posted at 9-4 03:26
Please keep us updated with the serial number once you get it.

Good day! got to Mavic. Here is a photo of all serial numbers

DJI Mindy Posted at 9-4 03:26
Please keep us updated with the serial number once you get it.

DJI Mindy Posted at 9-4 03:26
Please keep us updated with the serial number once you get it.

Ierofant Posted at 9-10 11:11
[view_image][view_image][view_image]

Thanks for the serial number of the drone, we will report to the appropriate team to see if we can contact this dealer and help, please wait patiently for the further update, thank you.

Ierofant Posted at 9-3 09:26
good day! Thanks for the answer! I’ll be in the country this week and look at the serial number. I contacted repair services in the city of Yekaterinburg, but as it turned out they were not authorized. Then he turned to Moscow to an authorized dealer and to his service, they offered to buy a new one ... Contacted https://coptertime.ru

Hello
This is CopterTime.
Did you write or call or chat with our service? I can't find your issue on our tickets system.
Maybe we could help you?

Hi Ierofant, the post in 14# is from the authorized dealer directly, they are verifying the details, could you please reply back as quickly as possible once you see the message? Thank you.

DJI Mindy Posted at 9-17 04:58
Hi Ierofant, the post in 14# is from the authorized dealer directly, they are verifying the details, could you please reply back as quickly as possible once you see the message? Thank you.

good afternoon. I turned to your center retold all the symptoms and the essence of the failure, you told me that you can clean the drone in ultrasound, but the problem is not solved and offered to change all the insides (that is, all the main boards) as such works are almost like a new drone, your specialist said that it is easier for me to buy a new one. from conversation I understood that you have no technical opportunities deal with this question and fix locally. the proposal to nodular replacement of all internals and the pricing of this question did not suit me. that's why I decided to contact the manufacturer directly. also I am not satisfied with the fact that I send the drone to Moscow without a guarantee of adequate repair for paid diagnostics. in this case, I'd better send it to the manufacturer with a guarantee of adequate repair. Thanks

добрый день. я обращался в ваш центр пересказал все симптомы и суть поломки, вы мне ответили что можете почистить дрон в ультразвуке, но проблему это не решит и предложили поменять все внутренности (то есть все основные платы) так как такие работы стоят почти как новый дрон, ваш специалист сказал, что мне проще купить новый. из разговора я понял что у вас нет технической возможности разбираться с данным вопросом и чинить локально. предложение о узловой замене всех внутренностей и ценообразование данного вопроса меня не устроило. вот почему я решил обратиться к производителю напрямую. так же меня не устраивает то что я посылаю дрон в москву без гарантии адекватного ремонта на платную диагностику. в таком случае я лучше его отправлю производителю с гарантией адекватного ремонта. спасибо

CopterTime Posted at 9-12 01:09
Hello
This is CopterTime.
Did you write or call or chat with our service? I can't find your issue on our tickets system.

добрый день. я обращался в ваш центр пересказал все симптомы и суть поломки, вы мне ответили что можете почистить дрон в ультразвуке, но проблему это не решит и предложили поменять все внутренности (то есть все основные платы) так как такие работы стоят почти как новый дрон, ваш специалист сказал, что мне проще купить новый. из разговора я понял что у вас нет технической возможности разбираться с данным вопросом и чинить локально. предложение о узловой замене всех внутренностей и ценообразование данного вопроса меня не устроило. вот почему я решил обратиться к производителю напрямую. так же меня не устраивает то что я посылаю дрон в москву без гарантии адекватного ремонта на платную диагностику. в таком случае я лучше его отправлю производителю с гарантией адекватного ремонта. спасибо

Ierofant Posted at 9-19 03:00
good afternoon. I turned to your center retold all the symptoms and the essence of the failure, you told me that you can clean the drone in ultrasound, but the problem is not solved and offered to change all the insides (that is, all the main boards) as such works are almost like a new drone, your specialist said that it is easier for me to buy a new one. from conversation I understood that you have no technical opportunities deal with this question and fix locally. the proposal to nodular replacement of all internals and the pricing of this question did not suit me. that's why I decided to contact the manufacturer directly. also I am not satisfied with the fact that I send the drone to Moscow without a guarantee of adequate repair for paid diagnostics. in this case, I'd better send it to the manufacturer with a guarantee of adequate repair. Thanks

добрый день. я обращался в ваш центр пересказал все симптомы и суть поломки, вы мне ответили что можете почистить дрон в ультразвуке, но проблему это не решит и предложили поменять все внутренности (то есть все основные платы) так как такие работы стоят почти как новый дрон, ваш специалист сказал, что мне проще купить новый. из разговора я понял что у вас нет технической возможности разбираться с данным вопросом и чинить локально. предложение о узловой замене всех внутренностей и ценообразование данного вопроса меня не устроило. вот почему я решил обратиться к производителю напрямую. так же меня не устраивает то что я посылаю дрон в москву без гарантии адекватного ремонта на платную диагностику. в таком случае я лучше его отправлю производителю с гарантией адекватного ремонта. спасибо

We've verified with the dealer that your drone was evaluated as water-damaged, therefore, it is not recommended to repair.
If your drone was water-damaged, even though the drone is sent back to the official repair center, the replacement will still be provided instead of repair because the water-damaged drone may have many potential threatens and it is beyond repair. Please keep us updated if you have further concerns or questions.

DJI Mindy Posted at 9-20 23:55
We've verified with the dealer that your drone was evaluated as water-damaged, therefore, it is not recommended to repair.
If your drone was water-damaged, even though the drone is sent back to the official repair center, the replacement will still be provided instead of repair because the water-damaged drone may have many potential threatens and it is beyond repair. Please keep us updated if you have further concerns or questions.[view_image]

Even if the drone is damaged by water, isn't it repairable? in service they told me that in addition to know they have nothing more to do. I believe that this is not a one-time cheap trinket and should not be repaired with a complete replacement of the insides. that I'm the first one in the rain? I'm not asking to replace it or make warranty repairs. I want to make a competent diagnosis and replaced the circuit Board and the chip failed, and not the node elements (the intestines) that are not comparable to more expensive. if possible in your company.

DJI Mindy Posted at 9-20 23:55
We've verified with the dealer that your drone was evaluated as water-damaged, therefore, it is not recommended to repair.
If your drone was water-damaged, even though the drone is sent back to the official repair center, the replacement will still be provided instead of repair because the water-damaged drone may have many potential threatens and it is beyond repair. Please keep us updated if you have further concerns or questions.[view_image]

Даже если дрон поврежден водой, разве он не подлежит ремонту? в сервисе мне сказали что кроме чистки ультразвуком они больше ничего сделать не смогут. я считаю что это не одноразовая дешёвая безделушка и должна ремонтироваться не полной заменой внутренностей. что я первый попадаю в дождь? я же не прошу заменить его или сделать гарантийный ремонт. я хочу чтоб сделали грамотную диагностику и заменили платы и чипу вышедшие из строя, а не узловые элементы (замена внутренностей) что не сопоставимо дороже. если это возможно в вашей компании.

DJI Mindy Posted at 9-20 23:55
We've verified with the dealer that your drone was evaluated as water-damaged, therefore, it is not recommended to repair.
If your drone was water-damaged, even though the drone is sent back to the official repair center, the replacement will still be provided instead of repair because the water-damaged drone may have many potential threatens and it is beyond repair. Please keep us updated if you have further concerns or questions.[view_image]

I have no claims to the service center, I understand that such high-tech equipment can be repaired only if the technical base as the manufacturer. on this and appeal to you

Ierofant Posted at 9-21 23:36
I have no claims to the service center, I understand that such high-tech equipment can be repaired only if the technical base as the manufacturer. on this and appeal to you

As we explained above that the water-damaged drone is beyond repair, there could be more issues than the problems that you could find. No matter the official repair center or the authorized repair centers, we are responsible to ensure your flights are conducted safely. We appreciate your understanding.
If you would like to send back the drone to our facility, please send email to support@dji.com, the team will guide you on what to do next. Thank you.