Hi there,

My RC controller is stuck : It is desconnected from everything, and the LED screen still indicates it is charging. Not Ideal if I want to travel as it suck the battery life.

Any idea on how to fix ?

if it persists send it back,  DJI will take good care of you.

Hello and good day Tristan29. I am sorry to know that you are having issues with your DJI remote controller. I would recommend you contact our support team to start up a ticket for the raid remote controller at  https://www.dji.com/support?site=brandsite&from=nav . For us to be able to check and find out the reason of the said issue and then the corresponding resolution and fix would be provided. We hope to hear from you as soon as possible for further assistance. Again I am sorry and thank you for your support.

Picanoc Jack Posted at 9-3 09:34
if it persists send it back,  DJI will take good care of you.

Thanks for your answer.
Well I bought iit in France but I live in Colombia. Not ideal for me.
If I can find a solution right here it would be great

You could try to open it and disconnect the battery, but you'l void the warranty in the process. And maybe to no avail.

Just let it drain itself, it will reboot and probably it’s solved.

DJI Stephen Posted at 9-3 09:40
Hello and good day Tristan29. I am sorry to know that you are having issues with your DJI remote controller. I would recommend you contact our support team to start up a ticket for the raid remote controller at  https://www.dji.com/support?site=brandsite&from=nav . For us to be able to check and find out the reason of the said issue and then the corresponding resolution and fix would be provided. We hope to hear from you as soon as possible for further assistance. Again I am sorry and thank you for your support.

Thanks a lot Stephen,

I will open a ticket

Best regards

Tristan29 Posted at 9-3 13:07
Thanks a lot Stephen,

I will open a ticket

You are always welcome Tristan29. Please keep us posted on the said issue for us to be able to help you further. Thank you.

can you turn it on and off again with power button?    i have this happen on my original mavic pro once before and boot cycling it cleared it out.  

also try plugging it into charger again and unplugging once display responds..

if that doesn't work i suggest letting it die over night then charge again see if it works.

i would test these things out first before trying to send it into DJI, else may regret it.  DJI support is iffy at best.  not saying DJI will screw you over, they wont.   but they arent exactly quick or understanding of issues.

for example i had an issue with a battery once, mavic air and that took a week + to explain to them it doesn't work and its bloated and died rapidly in flight and that  UPS refusing to accept it when i presented it to them for packaging..eventually got resolution when a manager/supervisor at DJI stepped up to help out but it took a lot of effort over what should have been a simple issue to resolve.  

HereForTheBeer Posted at 9-3 13:48
can you turn it on and off again with power button?    i have this happen on my original mavic pro once before and boot cycling it cleared it out.  

also try plugging it into charger again and unplugging once display responds..

Yes I can turn it off and on

I tried to let it die over night but the issue persist.

I opened a ticket yesterday and will wait for a reply,

I hope I can find a solution here cause I am not in France any more (where I bought it)  and mails we don't have a consistent service of mail in Colombia.

Tristan29 Posted at 9-4 06:04
Yes I can turn it off and on

I tried to let it die over night but the issue persist.

interesting..... if u plug it into dji assistant for mavic 2 does it go into USB mode?  maybe you can refresh the firmware if it does?