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Ehsan Ahmadizadeh
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Hey! I crashed my Mavic Pro some weeks ago and I damaged the camera unit!
After the crash I was getting gimbal overload error and black screen when I was connecting via DJI Go 4.
Just now I replaced the gimbal flex cable and hoping that would solve my issue.
So now gimbal is moving again and the overload error is gone and after clearing the warning log, I don't see any more warning being shown or logged.
However I still do not get any image from the camera and on my phone screen I only see black screen.




So I was wondering is this fixable by just replacing the Camera Signal Line Transmission Line Cable ?
ASIN B073VQR4NH
or is it related to the lens itself ?

is there anyway to find out what is exactly causing the black screen ?

Thanks

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9-3 13:27
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DJI Gamora
Super Moderator

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Hi, thank you for reaching out and we're sorry to know the incident happen to your DJI Mavic Pro. I will highly recommend you to send your drone to us for diagnostics and we do have our designated department who will conduct an evaluation to your unit and the corresponding resolution will be provided. You may refer to the link below. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. You may refer to the link below for you to contact them. Please don't hesitate to reach us if you have other inquiries or concern. Thank you for your kind and understanding. Cheers!

https://www.dji.com/support
9-3 13:32
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