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Israeli credit cards not accepted?
1668 3 2019-9-8
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djiuser_Kf4iPA3DtL3S
Second Officer
Flight distance : 245817 ft
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I'm trying to buy Osmo Mobile 3 Combo from the store, and ship it to an address in the United States where someone will collect it for me.
However, my credit card billing address is in Israel.
When I uncheck the box "same as shipping address" and try to input a different billing address, the list of countries is limited and Israel is not there.

Now, I understand that DJI may have a problem to SHIP a product to Israel, with customs and stuff. But why can't I BILL a credit card from Israel and ship to the United States?


Where is Israel.png
2019-9-8
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. You could use the "Same as shipping information" under the billing address and your order will be reviewed. You will receive a confirmation email with regard to your order upon reviewing the order that would under subject for approval. Furthermore, we also send a direct message to you here in DJI Forum. Please check your inbox later. Thank you for your support.
2019-9-8
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djiuser_Kf4iPA3DtL3S
Second Officer
Flight distance : 245817 ft
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Let me see if I understand correctly. You want me to check "same as shipping address" even though the shipping address is not mine, and in a different country? How will the payment be approved that way?
wouldn't it be more simple just to add Israel to the allowed addresses for billing, even if you can't ship there?
2019-9-8
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DJDudu
Second Officer
Flight distance : 52759 ft
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Technically djuser is right. When you proceed a payment utilizing credit/debit card the address provided (not talking about shipping address here) should match with the address the card was registered with. Israel should definitely be added to your list, at least for payment details.  
2019-10-17
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