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Faulty battery
161 6 9-15 08:47
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Amjad1983
Second Officer
Flight distance : 196660 ft
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Today suddenly two of my MA batteries became faulty  and the craft keep fixed red light with faulty message as shown in the pucture ( battery not installed properly , unable to take off)   , i cleaned the batteries , also updated the firmware  , then factory reset but without change .
I bought those batteries a couple of months ago , they were working properly till last time i used 1 week ago  
Any help or suggestion please
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9-15 08:47
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djiuser_IJ7oTXK2Xt8l
lvl.3

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Were the batteries exposed to high heat and are there any bulges on them? I've seen some posts lately about batteries becoming bloated that might explain why you got the message about it not being installed.
9-15 08:51
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DJI Stephen
Super Moderator

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Hello and good day Amjad1983. I am sorry to know that you are having issues with two of your DJI Mavic Air's batteries. Can you please try to remount the intelligent flight batteries on the DJI Mavic Air drone once more and see if the issue will still persist on both batteries. If the said issue will still occur. Please contact our DJI Support team at https://www.dji.com/support?site=brandsite&from=nav  for us to be able to help you further. In addition we have a professional team who would do their best to find out the reason of the issue and then the corresponding resolution would be provided. Thank you.
9-15 09:02
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Amjad1983
Second Officer
Flight distance : 196660 ft
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djiuser_IJ7oTXK2Xt8l Posted at 9-15 08:51
Were the batteries exposed to high heat and are there any bulges on them? I've seen some posts lately about batteries becoming bloated that might explain why you got the message about it not being installed.

i checked them and compared with non faulty one , all the same size and shape
9-15 10:18
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Amjad1983
Second Officer
Flight distance : 196660 ft
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DJI Stephen Posted at 9-15 09:02
Hello and good day Amjad1983. I am sorry to know that you are having issues with two of your DJI Mavic Air's batteries. Can you please try to remount the intelligent flight batteries on the DJI Mavic Air drone once more and see if the issue will still persist on both batteries. If the said issue will still occur. Please contact our DJI Support team at https://www.dji.com/support?site=brandsite&from=nav  for us to be able to help you further. In addition we have a professional team who would do their best to find out the reason of the issue and then the corresponding resolution would be provided. Thank you.

thanks , i tried many times  but still not working , already contacted dJI support
9-15 10:19
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Lucas775
Captain
Flight distance : 11652549 ft
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Return them for warranty.
9-15 16:14
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DJI Stephen
Super Moderator

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Amjad1983 Posted at 9-15 10:19
thanks , i tried many times  but still not working , already contacted dJI support

You are very much welcome Amjad1983. It is great to know that you have already contacted our DJI support team. Please keep us updated for us to be able to assist and help you further. Thank you.
9-16 08:26
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