Hello,
I wanted to share my experience with DJI with you.

I purchased a Phantom 3 Standard in April 2018 with which I always had connection problems.

The drone always loses the connection 30/40 meters away with "RC Signal Lost". Sometimes he returns home but many times he goes into "Landing" mode and lands where he wants.

Because of this problem he crashed several times because I completely lose control.

I sent the drone to the Netherlands for assistance (because it is still under warranty). Want to know what they replied to me?

I received a quote of € 156 for the repair of scratches and the connection problem was not taken into consideration at all.

From the technical support they say they recognized the problem of signal loss but say they can't do anything.

This is DJI. A total disappointment.

I spent 700 euros for a bad drone. Never seen a drone with these bad performances.

Never again DJI. Promised.
Luciano

Hi Luciano, sorry for the inconvenience caused. Could you provide us with your case number? We'd like to check the exact status and try our best to help.

CAS-3578364-W3S0R1

LucianoCaruso Posted at 10-10 01:57
CAS-3578364-W3S0R1

Received with thanks! Your case has been escalated to the management for further investigation, they will review and contact you during working time soon.

Hello Susan,
if I wanted to refuse the repair and the quotation as I do?
Luciano

LucianoCaruso Posted at 10-11 00:21
Hello Susan,
if I wanted to refuse the repair and the quotation as I do?
Luciano

If you do not want to repair, please kindly confirm, we'll return the unit unrepaired, thanks!