Case no. CAS-3502232-L7Z5T4

I've sent my DJI MAVIC AIR to DJI Singapore and they sent it in on my behalf.
Repair done and Fedex label created since 25 September 2019.

I have been waiting for full 3 weeks, I have a tracking number but it was not shipped out and Fedex didntpick up the package.

I want my drone back!

Hi there, so sorry for the difficulties, I have forwarded your case to the related team for investigating, if there is an update, I will let you know. Thank you so much for your patience.

FedEx: The shipper has prepared your package, however, they have not yet given it to FedEx.

Please contact the shipper of your package for more information.

fans3ff43367 Posted at 10-16 23:30
FedEx: The shipper has prepared your package, however, they have not yet given it to FedEx.

Please contact the shipper of your package for more information.

Hi, so sorry for all the inconvenience, I have forwarded your case to the related team and we will have someone contact you within working hours. Thank you so much for your patience.

Still not shipped and still nobody contacted me.

fans3ff43367 Posted at 10-21 01:33
Still not shipped and still nobody contacted me.

Hi there, so sorry for the inconvenience, as per check, our higher-level team has been contacted the case owner (your dealer). Per this situation, I will help to provide your forum email account (the email) to the related team and they will contact you directly then, please wait patiently. If there is any further issue, please feel free to let us know. Thank you for your understanding.