mAIRs
Second Officer
Australia
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jazzyjeff Posted at 11-13 06:32
I posted this two posts down regarding the DJI Mavic Mini. I have several DJI drones and I bought the CS to work with all of them. They told me it was the tablet that would do so. Now I come to find out that the software for the Mavic Mini will not be on the CS and you can't put it on there? So now, what do i do, buy another tablet? I could have bought 5 Samsung Tablets for what i paid for the CS. One of the other guys said that "there is a sucker born everyday". He had that right as I am the sucker. I have been dealing with DJI customer service for 5 years since the Phantom 3 Standard. Like everybody says, "DJI makes great stuff but there customer service sucks." They still don't get it, Customer service is everything. If you don't have that , you have nothing.
I am buying the Skydio and am on the list. i really want an American Drone company to succeed. So far from the phone calls with them, they answer all questions and pick up the phone right away. It's not the canned DJI answer "So Sorry, we are looking into it and our engineers are working on it".
DJI if you are listening, if you lose the trust in your customer base, you are doomed to failure. If you want to know what you should be doing, you should ask your customers. But perhaps we should answer you with "So sorry, we are working on the answer" and not get back to you! With this company it's always one step forward and two steps back.
There is a lot of people with cash to spend on toys that hear you and have moved in the same direction, jazzyjeff...
Whether it's a USA company, European or Japanese it doesn't matter, as long as it's no longer DJI... I'm with you on Skydio...
Don't expect anything from them, just spread the word about your DJI experience.
Anyway, I've given up... time to move on... you live and you learn.
BTW.. I'm sure that Litch will support MavicMini sooner rather than later.... so you'll be able to use your Mavic mini with your CS monitor until you move on to the Skydio.
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