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XT2 640 Horrible Picture / Halo Effect
791 5 2019-10-30
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tonymangia
lvl.3
United States
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I just purchased a M200 V2 and Zenmuse XT2 640 13mm camera.  The images I'm getting from the XT2 while flying at night is terrible.  I will attach screenshots in various color palettes for your review, but basically they are all washed out and have a really bad halo ring effect in them.  They're definitely not useable.  Has anyone else had this problem?  Any suggestions on what to do?

BTW, the latest V01.00.00.20 firmware is installed on the camera.  Thanks so much...

Tony
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2019-10-30
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petur92
lvl.1

Iceland
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What was wrong with the camera?
2019-12-21
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tonymangia
lvl.3
United States
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petur92 Posted at 2019-12-21 11:03
What was wrong with the camera?

Nobody can tell me what's wrong.  The camera was replaced three times, so it seems to not be the camera.  I'll report back when I get more answers.  Very frustrated...

Tony
2-24 05:40
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NordicDroneSolutions
Second Officer

Denmark
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We have the same happening for us.

Going to send it in but if that doesn't  fix it, that's not very reassuring :/

2-28 01:19
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tonymangia
lvl.3
United States
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So you got the same issue, Nordic?  It's so weird what I'm getting.  Sometimes the camera works, and sometimes I get that "halo" effect, very grainy picture, and crazy temp numbers.  I'll attach a photo of what I got the other day.  

So, after I got the bad pictures and video again, I flew the M200 with an X5s and of course that worked just fine.  After a set of batteries flying the X5s, I put in a new set of batteries and swapped to the XT2 640 camera.  The camera worked flawlessly.  I was happy for that, but just two days ago, I flew the XT2 camera again, and the bad colors, grainy picture, halo effect came back!!!!

What's even more frustrating is the finger pointing.  The folks at FLIR say there's nothing wrong with the camera.  And, DJI maintains there's nothing wrong with the drone.  I've had the camera replaced three times and the drone replaced twice.  I personally believe that the problem lies in either the gimbal, connection, or software interface between the drone and camera.  That's just my opinion, and I may be wrong.

This equipment is outrageously expensive and should not be acting up like this.  And, as you know, it's not easy to deal with DJI returns or warranty issues on these bigger drones.

Please let me know how you make out and what issues or resolutions you find regarding this.  Thanks so much.

Tony

IMG_20200223_131438.jpg
2-28 06:29
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AntDX316
Captain
Flight distance : 2982907 ft
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United States
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tonymangia Posted at 2-24 05:40
Nobody can tell me what's wrong.  The camera was replaced three times, so it seems to not be the camera.  I'll report back when I get more answers.  Very frustrated...

Tony

I had the same issue w/ the XT1 V2 13mm.  The cold spots on the right, most likely because of the weather (heatsink cold from the gimbal arms).  You need to let it heat up or something.

If you adjust the DDE and other things some section (mine said User 1, User 2, User 3), you can make it look way better.  I sold it though, broke even.  I had no use for it.
2-28 06:39
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