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DJI Fly App for Mavic Mini Force Closes on Android
1306 12 2019-11-12
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KryptosXLayer2
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United States
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On my personal phone, a Samsung Note10+, the DJI Fly app works beautifully, no errors or issues whatsoever.  On a backup Chinese Android phone from Doogee (it has a 5,000mAh battery and runs Android 7.0 with 4GB of RAM), the app loads and goes through everything except when I ask it to View Camera after connecting to the drone.  It doesn't help that I've had to use multiple different USB cables to try and get it working, but hopefully they all aren't charge only cables.  When attempting to View Camera without it being connected (which works just fine on my Note10+ to adjust camera settings and other safety features), I still get the force close from the app, so I'm thinking it isn't an issue with the cables as much as it is something the phone or app doesn't like.

I have tried wiping the app data and cache for it, and also reinstalling the app itself, no luck at all.  The Doogee would work so much better for use in the controller than my overly large Samsung, but if I can't get it to work, I don't have much of an option at this point.  Has anyone else experienced this and solved it?  Does DJI have any input as to what I need to do to get it working?  Thanks in advance!
2019-11-12
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DJI Paladin
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Flight distance : 318 ft

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Hi, I am sorry for the trouble that the DJI Fly has caused. Thank you for the information that you have provided. As of the moment the Samsung S10+ is not  yet tested to work properly with the DJI Mavic Mini and with the DJI Fly application. On the other with regards to the Doogee mobile device. There is a possibility that the Doogee device will be able to work on the DJI Mavic MIni and with the DJI Fly application. However, since it's not yet optimized with the said drone and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it on the DJI Mavic Mini. For reference I will post the list of recommended mobile devices for the DJI Mavic Mini. Thank you for your understanding and support.

2019-11-12
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djiuser_f1qEQatHsKbC
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Portugal
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DJI Paladin Posted at 11-12 15:59
Hi, I am sorry for the trouble that the DJI Fly has caused. Thank you for the information that you have provided. As of the moment the Samsung S10+ is not  yet tested to work properly with the DJI Mavic Mini and with the DJI Fly application. On the other with regards to the Doogee mobile device. There is a possibility that the Doogee device will be able to work on the DJI Mavic MIni and with the DJI Fly application. However, since it's not yet optimized with the said drone and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it on the DJI Mavic Mini. For reference I will post the list of recommended mobile devices for the DJI Mavic Mini. Thank you for your understanding and support.

[view_image]

I have a similar situation - I have 2 phones, a Moto G 5 Plus and a Guophone 6800. The Fly app won't install on the Moto G, and crashes on the Guophone. I don't want to spend another €200 or so on a phone - I'd prefer to return the drone until such time as the drone works with the phones I have. I don't think this is unreasonable since DJI did not make it clear that the Mini only works with a limited set of phones. Should I just contact my retailer to do the return?
2019-11-14
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DJI Paladin
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djiuser_f1qEQatHsKbC Posted at 11-14 15:34
I have a similar situation - I have 2 phones, a Moto G 5 Plus and a Guophone 6800. The Fly app won't install on the Moto G, and crashes on the Guophone. I don't want to spend another €200 or so on a phone - I'd prefer to return the drone until such time as the drone works with the phones I have. I don't think this is unreasonable since DJI did not make it clear that the Mini only works with a limited set of phones. Should I just contact my retailer to do the return?

Hi. Thank you for your respond, I am sorry for the trouble, With regard the compatibility issue with Moto G 5 Plus, Guophone 6800 they are not yet tested to work with the DJI Fly however rest assured that we are still conducting test for multiple devices to be added on the compatible device list for the DJI Mavic Mini. Thank you for your understanding.
2019-11-14
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Bogarncz
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Czechia
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I wanted to buy some cheap phone to go along with the controller, this bugs me that I might buy a phone that won't work with it.
2019-11-19
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djiuser_hSzKC1McIHUb
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Republic of Lithuania
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It doesn't work with my Samsung S10+. App keeps crashing. And it is really bad because I've missed all holiday shots. And the purpose of buying it was holiday shots.
What now should I do. I'm not going to buy new phone because the company can't figure out what to do with the app so it could work with s10+.
At the beginning it worked but right before new year it started to crash. I even reset my phone. But it didn't helped. What to do?
1-2 14:10
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Kakemanx
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Norway
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Same here... it was working early december on my galaxy s10+ (android 10), now it is force closing every time.. i have tried reinstalling and empty data buffer...
NOT WORKING!!... DJI You need to fix this!!.. i'm leving for Canada in 14 days, and this drone was bought for this reason alone!!!
1-4 21:01
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DJI Mindy
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Flight distance : 7 ft
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Kakemanx Posted at 1-4 21:01
Same here... it was working early december on my galaxy s10+ (android 10), now it is force closing every time.. i have tried reinstalling and empty data buffer...
NOT WORKING!!... DJI You need to fix this!!.. i'm leving for Canada in 14 days, and this drone was bought for this reason alone!!!

We apologize for any inconvenience caused. For phones with an Exynos processor developed by Samsung, the DJI Fly app cannot be run normally. This issue is caused by the incompatibility between the DJI Fly app and the Android 10 operating system run by the Samsung S10+ (Exynos). We have already worked on this issue with Samsung, and have figured out the cause of this issue. We will fix this issue in late January. Appreciate your patience.
1-5 23:11
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DJI Mindy
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djiuser_hSzKC1McIHUb Posted at 1-2 14:10
It doesn't work with my Samsung S10+. App keeps crashing. And it is really bad because I've missed all holiday shots. And the purpose of buying it was holiday shots.
What now should I do. I'm not going to buy new phone because the company can't figure out what to do with the app so it could work with s10+.
At the beginning it worked but right before new year it started to crash. I even reset my phone. But it didn't helped. What to do?

Sorry for the inconvenience caused, please refer to my post in 8#, we will get it solved in late January, appreciate your patience.
1-5 23:26
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assorium
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Flight distance : 33730 ft
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Russia
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Fix ASAP. Can't use a drone on my Galaxy Note 10+. Wth, I bought peace of crap that can't fly. And why did you make another app? What was wrong with Go app?
1-6 08:11
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djiuser_bR28iOq6CA47
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Flight distance : 167726 ft
Ukraine
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assorium Posted at 1-6 08:11
Fix ASAP. Can't use a drone on my Galaxy Note 10+. Wth, I bought peace of crap that can't fly. And why did you make another app? What was wrong with Go app?

Try now.

Launched the app successfully today with my S10+ Exynos. Also tried to fly the Mavic Mini. Successfull. Still a little bit scary that there may some issues though.

Waiting for DJI to post some official update.
1-8 02:53
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djiuser_hSzKC1McIHUb
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Republic of Lithuania
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Nope. Samsung S10+ still no work.
1-13 13:41
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blameonyou
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United States
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hey, i bought a phone ZTE Blade A602 for my Mavic Air and use it with DJI Go app without problems. Now, i have the Mavic Mini and the software is incompatible and i need a new phone? Why. I am disappointed with the software. The software works on my LG V30 with Lineageos 16. On my Sony Xperia X Compact its installed, but the USB pluged in and the phone show me the USB on, off, on, off, on ,off and so on....
My LG is my daily driver, therefore i bought the ZTE... Why cannot use DJI Go App? Whats the matter with the DJI Software engineers?
1-20 14:52
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