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Dji fly on galaxy s7: live view freezed
5005 33 2019-11-12
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fificap
lvl.2
Flight distance : 55531 ft
France
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Hi

After initial set up of my mavic mini and remote controller with my android Samsung S7, everything work fine except the live view of camera on the sji fly app.
53 rue Vivienne 75002
2019-11-12
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fificap
lvl.2
Flight distance : 55531 ft
France
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Fly command ar fine, video and photo well stored on memory card or can be reviewed playback on the ski fly app. But the live camera view is always freezed. If I change a parameter, the image is refreshed but still freezed.
I tried to uninstall and reinstall app on the phone but same result. Tried to put phone on flight mode, change the Wi-Fi channel but no result.
Is the Samsung galaxy s7 not compliant? Does it need an add-on for video codec?
Thanks
Philippe
2019-11-12
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newi77
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fificap Posted at 11-12 21:19
Fly command ar fine, video and photo well stored on memory card or can be reviewed playback on the ski fly app. But the live camera view is always freezed. If I change a parameter, the image is refreshed but still freezed.
I tried to uninstall and reinstall app on the phone but same result. Tried to put phone on flight mode, change the Wi-Fi channel but no result.
Is the Samsung galaxy s7 not compliant? Does it need an add-on for video codec?

galaxy s7 is official compatibel with the app: https://www.dji.com/downloads/djiapp/dji-fly
but a lot of other people with the s7 have the same problem  (look at other threads in the forum)
2019-11-13
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newi77
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https://forum.dji.com/forum.php?mod=viewthread&tid=201830&extra=page%3D1%26filter%3Dtypeid%26typeid%3D712%26typeid%3D712

https://forum.dji.com/forum.php?mod=viewthread&tid=201815&extra=page%3D1%26filter%3Dtypeid%26typeid%3D712%26typeid%3D712
2019-11-13
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi, I am sorry for the trouble that the DJI Fly has caused. For us to assists you better regarding the said issue, kindly please provide us the following information for further analysis.

1. What is your firmware version and the APP version?
2. What is the OS version of your phone?
3. The serial number of your drone.
4. A short screen recording of the issue.
5. Flight logs under DJI Assistant 2 (https://www.dji.com/mavic-mini/downloads) Log Export--Save to local. Please upload to Google Drive or Dropbox and then post the link here.

Your assistance would be very important for us to locate the problem, thank you in advance.
2019-11-13
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jiri.fikejz
lvl.1
Flight distance : 258937 ft
Czechia
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DJI Paladin Posted at 11-13 10:57
Hi, I am sorry for the trouble that the DJI Fly has caused. For us to assists you better regarding the said issue, kindly please provide us the following information for further analysis.

1. What is your firmware version and the APP version?

Same problem with S9+ and Android 8.0. Serial number is 1WGDGAP212N83E., Czech republic, Fly More Combo EU version. Everything else looking good except live video transmission.
2019-11-13
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G_Sig
First Officer
Flight distance : 9109311 ft
Iceland
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newi77 Posted at 11-13 00:32
galaxy s7 is official compatibel with the app: https://www.dji.com/downloads/djiapp/dji-fly
but a lot of other people with the s7 have the same problem  (look at other threads in the forum)

Just to be sure of your settings you should look at this site to see if anything is missing
in your device setup.
Android setup.
2019-11-13
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djiuser_WJh1H7f8Hdt6
New

Austria
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I have the same issue with my Samsung S7 and Andriod 8.0
2019-11-13
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zephiruspt
lvl.2
Flight distance : 2913 ft
Portugal
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Same issue. Before updating the firmware everything was ok, so it's a side effect of the first firmware update.
2019-11-13
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fans1fa0e354
lvl.4
Flight distance : 10681565 ft
Germany
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Same issue. Before 1.0.1 everything worked. Could provide you logs and more but I don't have my PC with me... but I think the problem should be easy to reproduce. Please fix this bug soonly, atm i cant use the Mavic Mini.
2019-11-13
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IEdzus
lvl.2
Flight distance : 423369 ft
Ireland
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I found the issue, it's to do with the video transmission quality, it was increased during the last update and now causes issues. I was able to downgrade manually and it fixed the issue
2019-11-13
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DJI Paladin
Administrator
Flight distance : 318 ft

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jiri.fikejz Posted at 11-13 11:09
Same problem with S9+ and Android 8.0. Serial number is 1WGDGAP212N83E., Czech republic, Fly More Combo EU version. Everything else looking good except live video transmission.

Hi, I am sorry for the trouble that the DJI Fly has caused. For us to assists you better regarding the said issue, kindly please provide us the following information for further analysis.

1. What is your firmware version and the APP version?
2. What is the OS version of your phone?
3. The serial number of your drone.
4. A short screen recording of the issue.
5. Flight logs under DJI Assistant 2 (https://www.dji.com/mavic-mini/downloads) Log Export--Save to local. Please upload to Google Drive or Dropbox and then post the link here.

Your assistance would be very important for us to locate the problem, thank you in advance.
2019-11-13
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fans1fa0e354
lvl.4
Flight distance : 10681565 ft
Germany
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IEdzus Posted at 11-13 16:07
I found the issue, it's to do with the video transmission quality, it was increased during the last update and now causes issues. I was able to downgrade manually and it fixed the issue

Can you give us a detailed explanation how to solve this problem please?
2019-11-13
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IEdzus
lvl.2
Flight distance : 423369 ft
Ireland
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fans1fa0e354 Posted at 11-13 17:22
Can you give us a detailed explanation how to solve this problem please?

Its very complicated, and there is no need to do it this way as i only did this for troubleshooting. Im sure DJI are already making the update and in should be out within next few days.
2019-11-13
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MikeCH
lvl.4
Flight distance : 10681565 ft
Germany
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IEdzus Posted at 11-13 17:41
Its very complicated, and there is no need to do it this way as i only did this for troubleshooting. Im sure DJI are already making the update and in should be out within next few days.

Too bad... then let's wait and pray it won't take too long.
2019-11-14
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jiri.fikejz
lvl.1
Flight distance : 258937 ft
Czechia
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Anyone who has the Samsung with newest Android 9 Pie and got similar problems?
2019-11-14
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djiuser_G2CBIXtOp5k8
New
Flight distance : 11473 ft
Germany
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Hi everybody,

same issu as you are describing with my Samsung "galaxy" S7, Android 8.0.0 , Samsung Experience Version 9.0.

It does not even help activating the developeroption at settings by pressing 7 times buildnumber of phone to be able to configure the mini usb port always switching back charging the phone through remote controller.

Dear dji team would be great if you get that fixed.

Modelnumber: SM-G930F
2019-11-14
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djiuser_qjBk2BDIqRgP
Second Officer
Flight distance : 135010 ft
Germany
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I just received an updated version of the DJI Fly App via playstore.
Live View seems to be working again on my S7 Edge.
Good stuff!!!
2019-11-14
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fansdc7177e7
lvl.2
Flight distance : 2913 ft
Portugal
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djiuser_qjBk2BDIqRgP Posted at 11-14 10:54
I just received an updated version of the DJI Fly App via playstore.
Live View seems to be working again on my S7 Edge.
Good stuff!!!

I don't have any update in my S7 but I noticed that in the DJI Download Center page the link goes to a different version than the one I have...
2019-11-14
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Juliflash
lvl.4
Flight distance : 2923 ft

Spain
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djiuser_qjBk2BDIqRgP Posted at 11-14 10:54
I just received an updated version of the DJI Fly App via playstore.
Live View seems to be working again on my S7 Edge.
Good stuff!!!

That's actually good, it seems they are heavily working on all this problems while we speak.
2019-11-14
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fansdc7177e7
lvl.2
Flight distance : 2913 ft
Portugal
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djiuser_qjBk2BDIqRgP Posted at 11-14 10:54
I just received an updated version of the DJI Fly App via playstore.
Live View seems to be working again on my S7 Edge.
Good stuff!!!

You're on IOS or Android?
2019-11-14
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newi77
lvl.2

Austria
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fansdc7177e7 Posted at 11-14 12:35
You're on IOS or Android?

S7 with playstore has to be IOS .... wtf^^
2019-11-14
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fansdc7177e7
lvl.2
Flight distance : 2913 ft
Portugal
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newi77 Posted at 11-14 13:25
S7 with playstore has to be IOS .... wtf^^

Playstore is also the name given sometimes to the Google play.

On the DJI page shows the link to the app for IOS as App Store.

Sorry that I never used an iPhone before... wtf
2019-11-14
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newi77
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Austria
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fansdc7177e7 Posted at 11-14 13:45
Playstore is also the name given sometimes to the Google play.

On the DJI page shows the link to the app for IOS as App Store.

and you have seen a s7 with ios ?
2019-11-14
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fansdc7177e7
lvl.2
Flight distance : 2913 ft
Portugal
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newi77 Posted at 11-14 13:46
and you have seen a s7 with ios ?

You're right. Nevermind...

Anyway, still no image on my side. DJI, do something, please!
2019-11-14
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Super-A-
lvl.1
Flight distance : 457448 ft
Germany
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there is not news about it? I have the same problem... and it sucks...
2019-11-14
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zephiruspt
lvl.2
Flight distance : 2913 ft
Portugal
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Super-A- Posted at 11-14 15:30
there is not news about it? I have the same problem... and it sucks...

Nop. Already talked with technical support and I'm still waiting for a response.
2019-11-14
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IEdzus
lvl.2
Flight distance : 423369 ft
Ireland
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There was an update guys, check the play store there is a new version up for download.
2019-11-14
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zephiruspt
lvl.2
Flight distance : 2913 ft
Portugal
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Tested with Samsung Galaxy S7. It's working.
2019-11-14
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djiuser_G2CBIXtOp5k8
New
Flight distance : 11473 ft
Germany
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Yeah thx. now it works!
Downloading update from play store.

Just update inside the app does not help because telling me using the latest software version.
2019-11-14
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fificap
lvl.2
Flight distance : 55531 ft
Japan
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Yeah ! Problem fixed with the new update of the applcation!

Thanks to DJI Team for the quick support.

I've also forced the updat from google play.

Thanks again.
Philippe
2019-11-15
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gixer599
lvl.1
Flight distance : 193556 ft
United Kingdom
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I have the same problem, will try the update as it works fine on my S10, hopefully will sort it.
2019-11-15
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fans3b9564e9
New
Flight distance : 205725 ft
Slovakia
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Today, I reinstalled the app and still the same thing. Image is frozen.
2019-11-16
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MikeCH
lvl.4
Flight distance : 10681565 ft
Germany
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fans3b9564e9 Posted at 11-16 13:19
Today, I reinstalled the app and still the same thing. Image is frozen.

Try to download the APK directly from DJI website: https://www.dji.com/de/mobile/downloads/djiapp/dji-fly
2019-11-16
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