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Dji Mavic stuck in Alaska customs
240 6 11-18 20:20
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djiuser_5qU60YG2dVep
lvl.1

United States
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Hi admins

My mavic mini order 0010525894182 is stuck in Alaska due to customs clearance for more than 48 hrs. Fedex has been not able to provide me any info

I have received messages from Fedex saying it is headed to delivery area, but there is no tracking update at my end. I was told by Dji chat that i will receive a new tracking number, but i have received nothing.

Could you please reply and help me here
Screenshot_20191117-120217.png
11-18 20:20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we apologize for the clearance delay, our logistics team is double verifying with the FEDEX of the current status, I will keep you updated as soon as possible, appreciate your patience.
11-18 20:31
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djiuser_5qU60YG2dVep
lvl.1

United States
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Thank you mindy. I look forward to hearing more about this.
11-18 21:32
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_5qU60YG2dVep Posted at 11-18 21:32
Thank you mindy. I look forward to hearing more about this.

The tracking has been updated in FedEx website, please check and hope you will receive it soon.
11-20 01:43
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SupCarlos
Second Officer
Flight distance : 1100525 ft
United States
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There are a TON of dissatisfied customers with how this company handled shipping. what a mess.
11-20 05:38
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djiuser_5qU60YG2dVep
lvl.1

United States
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I just received mine today. Thanks Mindy.
11-20 15:35
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_5qU60YG2dVep Posted at 11-20 15:35
I just received mine today. Thanks Mindy.

That's great, have a safe flight.
11-20 22:39
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