Hi

I posted this in another thread and did not receive any help.

My Mavic 2 zoom fell down from 170 feet.
Can you please tell me what went wrong?

The flight log link is here

https://www.phantomhelp.com/LogViewer/IOE0FHMLDZ8PD77CZWV4/

Please someone help me with this

Hi, thank you for reaching out and we're sorry for the incident happened to your DJI Mavic 2 Zoom. I will highly recommend you to send your unit into our repair facility for us to further evaluate the unit and identify what is the main reason why the drone crashed. You may refer to the link below for you to contact our support team. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Thank you for your understanding and support!

https://www.dji.com/support

fansc1687be6 Posted at 11-23 17:32
The flight log link is here

https://www.phantomhelp.com/LogViewer/IOE0FHMLDZ8PD77CZWV4/

Was the battery OK when you recovered it as there are some battery cell errors in that log.

DAFlys Posted at 11-25 00:49
Was the battery OK when you recovered it as there are some battery cell errors in that log.

It was broken

DJI Gamora Posted at 11-24 07:37
Hi, thank you for reaching out and we're sorry for the incident happened to your DJI Mavic 2 Zoom. I will highly recommend you to send your unit into our repair facility for us to further evaluate the unit and identify what is the main reason why the drone crashed. You may refer to the link below for you to contact our support team. The warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Thank you for your understanding and support!

https://www.dji.com/support

The aircraft is ok, just a few scratches but the battery is damaged

fansc1687be6 Posted at 11-25 07:56
The aircraft is ok, just a few scratches but the battery is damaged

You can contact directly the link provided for you to send the unit to us. Thank you for your understanding and support!