https://www.phantomhelp.com/LogViewer/2LYKZE66XWRAY3QXJTFO Hello, Can I please ask you to take a look at these logs an tell me why my mavic air crashed? (no control over drone from its start) I have flown on this battery before and it was fine, could this be a firmware mismatch?

Hiya,

Flightlog looks all normal.
Possible cause is a kind of compass error, taking off from concrete construction?
No errors but guess too short flight to have them in the log.

In the chart the light blue dots is drone flying (after takeff) without any input.
This looks to me like a compass error.

cheers
JJB

Thank you. I did not get any compass error but in fact I took off concrete constrution for sure it has metal part in it

JJB* Posted at 12-10 03:45
Hiya,

Flightlog looks all normal.

Can I ask you which software you did this screenshot from?

HGG Posted at 12-10 05:58
Can I ask you which software you did this screenshot from?

ofcourse you may ask    

https://forum.dji.com/forum.php?mod=viewthread&tid=203659

Hi. I am sorry to know about the unfortunate incident with your DJI Mavic Air. Since this unfortunate incident happened. I would recommend, you to contact our support team to start up a ticket for the said drone at ( https://www.dji.com/support?site=brandsite&from=nav ). We have the professional team who would do their best to diagnose and repair the said drone. Please note that DJI will not be able to perform data analysis for cases occurring after the expiry of the warranty period of the drone. Otherwise, valid charges will apply. Again I am sorry for the trouble and thank for your support.