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DJI Assistant 2 not recognising Mavic Pro Platinum on macOS Catalina
1723 17 2019-12-13
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boelaars
lvl.1

New Zealand
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I've installed DJI Assistant 2 on my MacBook Pro, latest model, running the latest version of macOS Catalina.
I have connected my DJI Mavic Pro Platinum, running the latest firmware.

DJI Assistant 2 shows me the following error message: "Device Not Supported. Please download the correct DJI Assistant in the official website product page."


How to solve this? I need to calibrate the vision sensors.
2019-12-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi boelaars, I have replied to your post here: https://forum.dji.com/forum.php? ... lastpost&page=2
Please keep us updated there and we will keep following up.
2019-12-13
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helidriver
lvl.1
Flight distance : 34862 ft
South Africa
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Mindy. please send me the go around to use Mavic Pro platinum with assistant 2 on Mac book. thanks
2020-4-3
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DJI Mindy
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Flight distance : 7 ft
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helidriver Posted at 4-3 05:34
Mindy. please send me the go around to use Mavic Pro platinum with assistant 2 on Mac book. thanks

Please check my PM, thanks.
2020-4-3
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fans92f22c91
lvl.1

United States
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DJI Mindy Posted at 4-3 19:51
Please check my PM, thanks.

im having the same issue i need help please.
2020-4-24
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DJI Mindy
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Flight distance : 7 ft
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fans92f22c91 Posted at 4-24 11:55
im having the same issue i need help please.

I have sent you PM, please check and have a try, thanks.
2020-4-24
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protom
lvl.1

United States
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can you send the info in PM
2020-6-29
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OGelise
lvl.2

Belgium
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Hi, can you send me the information in PM ?

Thank you in advance
1-20 08:08
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DJI Natalia
Administrator

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protom Posted at 2020-6-29 08:56
can you send the info in PM

I have sent you PM, please check and have a try, thanks.
1-20 23:09
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DJI Natalia
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OGelise Posted at 1-20 08:08
Hi, can you send me the information in PM ?

Thank you in advance

I have sent you PM, please check and have a try, thanks.
1-20 23:09
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fansa84b9cd8
lvl.1

France
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Hello I have same issue, please help me. My drone is DJI Mavic pro
3-19 02:00
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aber
lvl.1

New Zealand
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same issue.  please send me the work around.  thanks
10-7 14:36
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DJI Wanda
Administrator
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fansa84b9cd8 Posted at 3-19 02:00
Hello I have same issue, please help me. My drone is DJI Mavic pro

Hi, there. Sorry for your inconvenience. Would you please tell us the system version of Mac OS?
And here is the link to download the DJI Assistant2: https://www.dji.com/downloads/products/mavic
Please keep us updating.
10-7 19:32
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DJI Wanda
Administrator
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aber Posted at 10-7 14:36
same issue.  please send me the work around.  thanks

Hi, there. Sorry for your inconvenience. Would you please tell us the system version of Mac OS?
And here is the link to download the DJI Assistant2: https://www.dji.com/downloads/products/mavic-pro-platinum
Please keep us updating.
10-7 19:32
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aber
lvl.1

New Zealand
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DJI Wanda Posted at 10-7 19:32
Hi, there. Sorry for your inconvenience. Would you please tell us the system version of Mac OS?
And here is the link to download the DJI Assistant2: https://www.dji.com/downloads/products/mavic
Please keep us updating.

My mac is operating on Mojave.  Thanks
10-8 12:50
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DJI Wanda
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aber Posted at 10-8 12:50
My mac is operating on Mojave.  Thanks

Thanks, aber. May I confirm that whether you are using Mavic Pro or Mavic Pro Platinum?
10-8 23:02
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aber
lvl.1

New Zealand
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DJI Wanda Posted at 10-8 23:02
Thanks, aber. May I confirm that whether you are using Mavic Pro or Mavic Pro Platinum?

Mavic Pro.  Thank you
10-10 14:38
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DJI Natalia
Administrator

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aber Posted at 10-10 14:38
Mavic Pro.  Thank you

Hi there, I have sent you PM, please check and have a try, thanks.
10-10 19:31
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