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lost my Mavic Mini
1388 13 1-5 13:59
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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heloo , i lost my mavic mini , at 500m i lost signal

1-5 13:59
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DJI Stephen
Super Moderator

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Hello adrianM. I am sorry to read and to know that you have lost your DJI Mavic Mini. Since this unfortunate issue happened. Kindly please contact out DJI Support Team for further assistance at https://www.dji.com/support?site=brandsite&from=nav. We would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry for the incident and thank you for your understanding.
1-5 14:00
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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i belive to be someting wrong with mavic mini , some problem , software or hardware problem , it is imposible to lost contact at 500m and by by drone  
1-5 14:08
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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adrianM Posted at 1-5 14:08
i belive to be someting wrong with mavic mini , some problem , software or hardware problem , it is imposible to lost contact at 500m and by by drone

i will try to upload the files and video
1-5 15:00
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SupBro
First Officer
Flight distance : 1214177 ft
United States
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Send them the files, they will determine if it is pilot error or software/hardware error.
1-6 04:33
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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helo
i succesfuly send all the data
CAS-3903727-N9T2L7
1-7 07:30
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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any info about my case analisis ??
case : CAS-3903727-N9T2L7
1-9 14:29
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DJI Mindy
Administrator
Flight distance : 7 ft
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adrianM Posted at 1-9 14:29
any info about my case analisis ??
case : CAS-3903727-N9T2L7

Hi adrianM, sorry to keep you waiting, the data analysis has been finished, we have informed the team to contact you about its result as soon as possible, please note the email notification later, thank you.
1-10 00:34
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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DJI SUPPORT (DJI Support)

1月10日 CST17:04

Dear Customer,

Thanks for your patience.

This is Katy from the data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.

For your case CAS-3903727-N9T2L7, we have finished the analysis, and the result is as follows:

1. The aircraft worked under sport mode; It could not respond to the pilot's commands well due to the strong wind from the southwest;
2. Flight Time T=02:35, Relative Height H=381.8 m, Distance to Home Point D=15.0 m, the warning of "Strong wind. Fly with caution" popped up;
3. T=03:59, H=500.3 m, D=100.4 m, there was no pilot’s input, the aircraft tilted 20.3 degrees forward and tilted 13.4 degrees rightward to resist the wind, but it was still blown away at a speed of 1.5 m/s, which indicated that there was strong wind affecting the aircraft;
4. T=04:12, H=498.4 m, D=123.0 m, the aircraft was blown away from the Home point by the wind. Meanwhile, the flight record was interrupted due to the remote signal loss;
5. T=04:23, H=499.4 m, D=127.5 m, the flight record recovered and the aircraft was working under Failsafe RTH mode. The pre-set RTH height was 30 m and the aircraft return home with the current height;
6. The aircraft was blown away from the Home point by the wind and it could not RTH normally. T=04:28, H=500.2 m, D=136.9 m, the flight record ended;
7. The Home point: 44.4107414 25.9297227; The last recorded point: 44.4114294 25.9311515.

According to the analysis, the incident was caused by improper flight environment. Please do not fly the aircraft under the high wind conditions.

If you could not recover the product and consider to purchase another one, we can offer you a 15% off discount for Mavic Mini aircraft without the charger and remote controller. Please kindly send us the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:

Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.

Thank for your support, have a nice day!

Best Regards,

Katy
DJI Technical Support
Website:http://www.dji.com/support
YouTube:http://s.dji.com/DJI-Tutorials
1-10 02:58
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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i dont understand "aircraft was working under Failsafe RTH mode. The pre-set RTH height was 30 m and the aircraft return home with the current height" where is my mavic mini , never returned home ??
at ground level was no wind
1-10 03:04
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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1-10 03:09
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fansb0d4ea94
lvl.2
Flight distance : 354419 ft

Italy
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Could you upload your log here and send the link?
https://www.phantomhelp.com/LogViewer/Upload/
1-10 09:58
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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https://www.phantomhelp.com/LogViewer/AFTQ782B5QNF6YM2RNAU/
1-10 11:09
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adrianM
lvl.1
Flight distance : 14573 ft
Romania
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the aircraft must return home if lost signal in fail safe mode and never returned home , this is a problem , is not pilot error , i understand if the aircraft has 10% battery not with 75% , i understant that at 500m hight is strong wind and at 30m no wind and the max hight of the houses is 10m , still i dont understand where is my drone , there is a big problem with mavic mini and need to be fixed and the person who purchased the mini need ther money back
1-10 11:24
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