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Osmo Pocket - skewed image
494 5 2020-2-28
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thevion
lvl.4
Flight distance : 406217 ft
Poland
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Hello everyone,
I have the following problem with my Osmo Pocket - all my shots are slightly skewed to one side - exactly 0.8°. Calibration on a leveled surface did not help. The problem is particularly visible in the architectural and sea shots.
What could I do to make everything ok? The seller is unlikely to accept a complaint because the device at first glance works correctly.
Greetings

2020-2-28
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Curt1591
Captain
Thailand
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Posts such as this usually benefit from an example.
Photo ot video?
2020-2-28
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thevion
lvl.4
Flight distance : 406217 ft
Poland
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I'm sorry, here is sample:

2020-2-28
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. I am sorry to know that you are having trouble with your DJI Osmo Pocket. With regards to this concern. Did your DJI Osmo Pocket hit something or fell. Please try to update the firmware of the said unit to isolate the issue. Please keep us posted for further assistance. Thank you.
2020-2-28
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thevion
lvl.4
Flight distance : 406217 ft
Poland
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DJI Paladin Posted at 2-28 08:39
Hi. I am sorry to know that you are having trouble with your DJI Osmo Pocket. With regards to this concern. Did your DJI Osmo Pocket hit something or fell. Please try to update the firmware of the said unit to isolate the issue. Please keep us posted for further assistance. Thank you.

Hello,
Fortunately, my Osmo never fell and nothing hit it. I have the latest software installed on my device.
2020-2-28
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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thevion Posted at 2-28 11:43
Hello,
Fortunately, my Osmo never fell and nothing hit it. I have the latest software installed on my device.

I am sorry to know that the issue is still persistent after these troubleshooting steps. I would recommend for you to send in the DJI Osmo Pocket for further diagnosis to further check the cause of the issue and for a proper resolution will be provided. Please contact our DJI Support Team to start up a ticket. Hope to hear from you soon. Again I am sorry for the trouble. Thank you.
2020-2-28
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