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Device not supported for DJI Assistant
18631 31 2020-3-5
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RomanFly
lvl.1
United States
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Downloaded the correct DJI Assistant 2 from the DJI Website multiple times. When I go to connect my mavic air, DJI Assistant 2 shows me the following error message: "Device Not Supported. Please download the correct DJI Assistant in the official website product page."I have a MacBook Pro

Please help



2020-3-5
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RomanFly
lvl.1
United States
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2020-3-5
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know did you download the DJI Assistant 2 from this link. Did your DJI Mavic Air experienced any failed update prior from this concern? Kindly please try a different computer to isolate the issue. Please keep us posted for further assistance. Thank you.
2020-3-5
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Stonelotus
lvl.2
Flight distance : 111549 ft
United States
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DJI Paladin Posted at 3-5 15:46
Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know did you download the DJI Assistant 2 from this link. Did your DJI Mavic Air experienced any failed update prior from this concern? Kindly please try a different computer to isolate the issue. Please keep us posted for further assistance. Thank you.

You have some nerve referring to your reply as “assistance”
Telling people they need to “try a different computer” like we all just have them just laying around.
I’m starting to think that maybe we should all consider trying a different Drone Manufacturer. These drones are the most expensive thing I’ve ever bought and the fact that neither of them or the goggles function properly anymore after firmware updates(which were unnecessarily complicated since following the directions leads more often then not to hours of running around in circles only to have a less then satisfactory outcome. Your apology does not seem sincere to me when you try to place the blame on your customers computer when the problem is with your firmware. It  feels like we’ve all  been swindled out of our hard earned money. And I guess we’re all just SOL. Please help me understand .
2020-3-6
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Hurley1718
Captain
Flight distance : 549295 ft
  • >>>
United States
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Did you try and download the DJI Assistant 2 for the Mavic to see if it works with your drone?
This one:
https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic
2020-3-6
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RomanFly
lvl.1
United States
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yes this is the one I have. Downloaded it from that site
2020-3-6
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RomanFly
lvl.1
United States
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DJI Paladin Posted at 3-5 15:46
Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know did you download the DJI Assistant 2 from this link. Did your DJI Mavic Air experienced any failed update prior from this concern? Kindly please try a different computer to isolate the issue. Please keep us posted for further assistance. Thank you.

Yes I downloaded the Assistant from a official DJI website for my Mac. No failed updates, my Mavic Air is currently all up to date. But it is letting me know to calibrate the vision camera using  computer with DJI Assistant 2
2020-3-6
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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RomanFly Posted at 3-6 19:27
Yes I downloaded the Assistant from a official DJI website for my Mac. No failed updates, my Mavic Air is currently all up to date. But it is letting me know to calibrate the vision camera using  computer with DJI Assistant 2

Thank you for the additional information. Since the issue is still happening, I would recommend using a different computer or use the recommended resolution. For recommended display resolution (usually 14 inches for 1366*768 or 1440*900; 17 inches for 1366*768 or 1280*720; 19 inches for 1366*768 or 1440*900; 22 inches for 1680*1050 or 1920*1080; 24 inches for 1920*1080 or 1920*1200). I have posted an office DJI Video Tutorial for the Vision Sensor Calibration for the DJI Mavic Air. Please keep us posted or updated for us to be able to assists you further. Thank you.

2020-3-7
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HurleyBird
Captain
Flight distance : 549295 ft
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United States
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RomanFly Posted at 3-6 19:25
yes this is the one I have. Downloaded it from that site

Did you try the other one?

https://www.dji.com/downloads/softwares/assistant-dji-2
2020-3-8
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Prosurfer
New

Mauritius
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Were you able to have any solution for this? I cannot connect my drone to the latest dji assistant 2.. Saying device not supported!
Please help
2020-5-6
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Yaw
lvl.1
Flight distance : 20 ft
Australia
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I am having the same problem here. It's unbelievable how at every turn, there is something wrong with the firmware or some trouble in updating it. DJI is the worst company I have ever bought from.

Please provide a solution that isn't changing my computer or resolution.
2020-5-8
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RomanFly
lvl.1
United States
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Prosurfer Posted at 5-6 03:41
Were you able to have any solution for this? I cannot connect my drone to the latest dji assistant 2.. Saying device not supported!
Please help

No I haven’t. Tried everything they recommended. My Mac book pro is up to date. So it’s something with their software. Haven’t flew the drone since.
2020-5-9
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Cam123
lvl.1
United Kingdom
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RomanFly Posted at 3-6 19:25
yes this is the one I have. Downloaded it from that site

Same issue for my new Air 2 on the Windows Assist version. Not recognising it. This is just one of my problems!
2020-5-17
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jmar
lvl.1
United States
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Cam123 Posted at 5-17 02:27
Same issue for my new Air 2 on the Windows Assist version. Not recognising it. This is just one of my problems!

Same problem here. New Mavic Air 2 not recognized by DJI Assistant 2 for Mavic which was downloaded from the DJI site. Same message as others got. Had to update firmware on wireless connection through the drone connection to the RC. That seemed to work OK.
2020-5-24
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Brewski452001
lvl.2
Flight distance : 202028 ft
United States
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did you ever have success with this issue. I haven't flown in about 9 months and my equipment is telling me there's an update, but, no can do. doesn't matter which version of DJI Assistant I download. Frustrated to say the least.
2020-6-24
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Rayzaray
lvl.1

United States
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DJI Paladin Posted at 3-5 15:46
Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know did you download the DJI Assistant 2 from this link. Did your DJI Mavic Air experienced any failed update prior from this concern? Kindly please try a different computer to isolate the issue. Please keep us posted for further assistance. Thank you.

DJI assistant doesn't recognise my mavic pro platinum...my pc recognizes it and I can download pics etc.

tried so many times, reloading software etc. I have windows 10.

2020-8-13
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Rayzaray
lvl.1

United States
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HurleyBird Posted at 3-8 11:07
Did you try the other one?

https://www.dji.com/downloads/softwares/assistant-dji-2

this one works..thanks so much
2020-8-13
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Rayzaray
lvl.1

United States
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.sorry repost
2020-8-13
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Rayzaray Posted at 8-13 22:13
DJI assistant doesn't recognise my mavic pro platinum...my pc recognizes it and I can download pics etc.

tried so many times, reloading software etc. I have windows 10.

Hi. Thank you for reaching out to DJI Forum. We are happy to know that your previous trouble was resolved. If you have further concern or inquiry. Please feel free to post it here at DJI Forum. Thank you.
2020-8-14
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Monk_56
lvl.1

United States
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Are you sure it isnt an "unsigned driver issue"
2020-10-7
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djiuser_cy7dofFXnnqy
lvl.1
Flight distance : 72 ft
France
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download the correct assistant version

For any help to new DJI FPV system users : be sure to download the corret sji assistant app version corresponding to your product purchase (if it's just he fpv system, or related to on the the dji drones etc). my issue ws swiftly resolved after downloading the correct version for me (version 2.0.2)
Thank you for the dji customer onkline phoine support from Germany !
2020-10-13
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kdamaz
New

United States
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Downloaded the correct DJI Assistant 2 from the DJI Website multiple times. When I go to connect my mavic pro, DJI Assistant 2 shows me the following error message: "Device Not Supported. Please download the correct DJI Assistant in the official website product page."I have a MacBook Air... Please help I have read through this thread and have tried everything. Computer reads the drone and can download pics but assistant will not recognize it
2020-10-14
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fans47fa8ef4
lvl.1

Australia
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I’m having the same problem with my mavic pro, downloaded the assistant2for mavic , looks like our drones are finally becoming bricks, no surprise with all that is going on with China and the ccp, I was even skeptical about downloading anything from ccp controlled dji
2020-12-22
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MavicPlatinum
lvl.1

United States
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I am having the same issue with my Platinum. Have you found any solutions yet?
2021-1-3
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Evo Flyer
Second Officer
Flight distance : 217959 ft
United Kingdom
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MavicPlatinum Posted at 1-3 12:03
I am having the same issue with my Platinum. Have you found any solutions yet?

Hi guys. I notice that with a couple of exceptions most of you are in the USA so this may not work for you, I am in the UK.

I was also having connection issues but found a different software for Mini 2. It claims to cover a host of other drones and remotes, see attached PDF DJI+Assistant+2+(Consumer+Drones+Series)+Release+Notes.pdf (321.75 KB, Down times: 26)
2021-3-18
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Paul Hunter
New

Canada
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Hi, I also can’t download DJI assistant 2 on OS Catalina on a Mac in order to activate the new DJI FPV.
I’ve changed the security preferences and allowed other developer apps to be downloaded but it still won’t allow me
2021-3-18
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Syeman
New
United States
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DJI Assistant 2, 2 different versions, neither work to solve my problem for Mavic Air. I can't believe this company can't find a solution to that we may enjoy our drones. I will tell everyone I know not to buy DJI.
4-25 16:53
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fansc63516e8
lvl.1

Canada
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I am in Canada using a Mini2 and had this issue, but after installing the "Consumer Drone Series" version it connected ok
https://www.dji.com/ca/mini-2/downloads

hope that helps!
5-1 08:35
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Dallas Ivanko
lvl.1
United States
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So, there are actually two versions of the same product and named the exact same way.

DJI Assistant 2 for Mavic that supports: Mavic 2, Mavic 2 Enterprise Series, DJI Smart Controller, Mavic Mini, and Mavic Air 2
https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic

and then there is the legacy DJI Assistant 2 for Mavic that supports: Mavic Air, Mavic Pro, DJI Goggles and more.
https://www.dji.com/downloads/products/mavic

I can see why people are confused.  In my opinion DJI should have labeled these programs with despairing descriptions and names.

I hope that helps out someone.

6-2 03:44
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fans64083515
New

United States
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I have installed all three of the packages referenced above.  I have followed the instructions to allow the certificates and the software appears to execute fine each time, but in every instance, I get the 'Device not supported . . . ' warning when I go to connect my Mavic Pro.  I am running Mac OS 11.7.  Anybody find any work arounds?  Thanks!
9-26 09:29
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djiuser_E4WRQCBmpfns
lvl.1

United States
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I am using a Pixel 6a trying to fly a Mavic 2 Pro (which seems to have been wiped off the face of the earth)...
Feel like I've tried everything and still all I get is 'Device not supported'. Requesting help.
Tried a billion apps, tried the developer options methods, tried uninstalling everything and even resetting phone, plus more...
I was flying this drone with a Pixel 3 just fine last year so I don't understand what's going on....

Help
11-5 17:59
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ro_walker
First Officer

Brazil
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I've had that error before.
11-10 17:37
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