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PHANTOM 3 ADVANCED - after firmware upgrade no connection?
485 32 4-13 12:25
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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I have a relatively new P3A that I haven't flown in several months. This morning I started it up with no problems, but noted that on the DJI GO app screen it stated that my firmware for both the remote and drone needed to be updated (makes sense as I haven't flown in a while). I did the RC update 1.9.2 through the DJI GO app (simple enough), and then downloaded the drone firmware update 1.11.20 and installed on drone (with no problems). When I re-started the RC and drone after these 2 firmware updates, I get the following: Camera does not work (can't see on DJI GO app); rear blinking yellow lights with constant red lights on front of drone; DJI GO app says in red at top of screen, "Remote Controller Signal Weak". Appreciate any help whatsoever as I'm definitely a newbie at this. Thanks so much! -matt c.
4-13 12:25
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Eduardo Silva
lvl.2
Flight distance : 27959 ft

Brazil
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Also mine does not even reach 700 Distance already gives weak signal every time. Help ?
4-13 21:26
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DJI Natalia
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Hi mattskiii, please restart the aircraft and the remote controller to see if the issue still persists or not? If yes, please record a video to show us the details of the issue, we'd like to help you check it. Thanks.
4-14 04:47
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DJI Natalia
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Eduardo Silva Posted at 4-13 21:26
Also mine does not even reach 700 Distance already gives weak signal every time. Help ?

Hi Eduardo, Which drone do you use? Could you please check if there is an error message prompt in your APP? If yes, please show us a screenshot of the error page, we'd like to help you check it.
4-14 04:50
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Eduardo Silva
lvl.2
Flight distance : 27959 ft

Brazil
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DJI Natalia Posted at 4-14 04:50
Hi Eduardo, Which drone do you use? Could you please check if there is an error message prompt in your APP? If yes, please show us a screenshot of the error page, we'd like to help you check it.

he doesn't even give an error message he does it alone without show or error just says ke lost the Drone signal so mine is DJI Phantom 3 Advanced version 1.9.2 drone 1.11.20
4-14 06:31
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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DJI Natalia Posted at 4-14 04:47
Hi mattskiii, please restart the aircraft and the remote controller to see if the issue still persists or not? If yes, please record a video to show us the details of the issue, we'd like to help you check it. Thanks.

Hey Natalia, yes, even after restarting the RC and aircraft several times, I continue to get the same problems: Camera does not work (can't see on DJI GO app); aircraft rear blinking yellow lights with constant red lights on front of drone; DJI GO app says in red at top of screen, "Remote Controller Signal Weak". I will record a video of these issues and post shortly. Thank you so much for your help on this! Cheers! 
4-14 07:52
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Eduardo Silva
lvl.2
Flight distance : 27959 ft

Brazil
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he doesn't even give an error message he does it alone without show or error just says ke lost the Drone signal so mine is DJI Phantom 3 Advanced version 1.9.2 drone 1.11.20
4-15 16:37
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DJI Natalia
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mattskiii Posted at 4-14 07:52
Hey Natalia, yes, even after restarting the RC and aircraft several times, I continue to get the same problems: Camera does not work (can't see on DJI GO app); aircraft rear blinking yellow lights with constant red lights on front of drone; DJI GO app says in red at top of screen, "Remote Controller Signal Weak". I will record a video of these issues and post shortly. Thank you so much for your help on this! Cheers! 

Hi mattskiii, I have sent you a PM, kindly please check and download the firmware to see if it helps or not. Thanks.
4-15 23:58
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DJI Natalia
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Eduardo Silva Posted at 4-15 16:37
he doesn't even give an error message he does it alone without show or error just says ke lost the Drone signal so mine is DJI Phantom 3 Advanced version 1.9.2 drone 1.11.20

Hi Eduardo, I have sent you a PM, kindly please check if it works or not. Thanks.
4-16 00:00
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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DJI Natalia Posted at 4-15 23:58
Hi mattskiii, I have sent you a PM, kindly please check and download the firmware to see if it helps or not. Thanks.

Natalia, I did not receive your PM. Could you resend? Also, I couldn't figure out how to send a video (file too large). But I did take some pictures throughout the startup process. Can I send?
4-21 15:28
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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4-21 15:32
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PaoVill24
New
Flight distance : 193271 ft

Philippines
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Hello. Try downloading the firmware from the DJI site. I had same issue when I upgraded the firmware. It was resolved when I used the SW from the DJI site.
4-21 17:25
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JetSam
Captain
Flight distance : 2171709 ft
Spain
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I would try reinstall The Dji app
4-21 23:31
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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PaoVill24 Posted at 4-21 17:25
Hello. Try downloading the firmware from the DJI site. I had same issue when I upgraded the firmware. It was resolved when I used the SW from the DJI site.

Sorry, but what does "SW" mean?
4-22 13:38
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DJI Natalia
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Hi mattskiii, thank you so much for providing the pictures. You are recommended to re-upgrade the firmware and then try the connection again, please make sure the firmware update success and the remote controller firmware should be compatible with the aircraft firmware.
4-22 22:26
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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DJI Natalia Posted at 4-15 23:58
Hi mattskiii, I have sent you a PM, kindly please check and download the firmware to see if it helps or not. Thanks.

4-23 07:41
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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JetSam Posted at 4-21 23:31
I would try reinstall The Dji app

I did reinstall - same results.
4-23 08:04
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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DJI Natalia Posted at 4-22 22:26
Hi mattskiii, thank you so much for providing the pictures. You are recommended to re-upgrade the firmware and then try the connection again, please make sure the firmware update success and the remote controller firmware should be compatible with the aircraft firmware.

When I try to re-upgrade the firmware, it is unsuccessful, stating that latest firmware is already on drone. Is there a way to rollback the firmware, and then try to re-upgrade? Thank you.
4-23 08:06
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JetSam
Captain
Flight distance : 2171709 ft
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mattskiii Posted at 4-23 08:06
When I try to re-upgrade the firmware, it is unsuccessful, stating that latest firmware is already on drone. Is there a way to rollback the firmware, and then try to re-upgrade? Thank you.

yes, via Dji Assistant you can roll back to the previous firmware
4-23 08:16
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JetSam
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4-23 08:17
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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JetSam Posted at 4-23 08:16
yes, via Dji Assistant you can roll back to the previous firmware

I've downloaded DJI Assistant, but it won't connect to my drone. Crazy.....
4-23 08:46
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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JetSam Posted at 4-23 08:17
https://www.youtube.com/watch?v=ysW8sW0Xnos

Thank you for the video. Question I have is where do i find an older version of firmware to roll back to? Right now I have latest firmware version 1.11.20 on my P3A. Thank you for any help on this.
4-23 08:51
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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mattskiii Posted at 4-23 08:46
I've downloaded DJI Assistant, but it won't connect to my drone. Crazy.....

4-23 08:54
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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I power-up drone, connect to computer, open DJI Asst, and this screen appears but doesn't connect...
4-23 08:55
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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PaoVill24 Posted at 4-21 17:25
Hello. Try downloading the firmware from the DJI site. I had same issue when I upgraded the firmware. It was resolved when I used the SW from the DJI site.

The firmware I originally downloaded was from the DJI site. I've since re-downloaded and reinstalled with the same results....
4-23 12:14
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JetSam
Captain
Flight distance : 2171709 ft
Spain
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Make sure DJI Assistant is allowed in the windows firewall
4-23 22:44
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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JetSam Posted at 4-23 22:44
Make sure DJI Assistant is allowed in the windows firewall

4-24 16:57
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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I did. Still will not connect...
4-24 16:58
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JetSam
Captain
Flight distance : 2171709 ft
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then you must wait for a moderator help , sorry
4-25 00:13
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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JetSam Posted at 4-25 00:13
then youmust wait for a moderator help , sorry

Copy that. Who is the moderator?
4-26 09:09
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JetSam
Captain
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mattskiii Posted at 4-26 09:09
Copy that. Who is the moderator?

DJI Natalia
4-26 09:40
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DJI Natalia
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Hi mattskiii, sorry for the inconvenience. I have replied to your PM, if the issue still persists, you are recommended to contact our support team via http://www.dji.com/support to open a case and send the drone in for service. Thanks.
4-26 23:40
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mattskiii
lvl.2
Flight distance : 2290 ft
United States
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JetSam Posted at 4-23 08:16
yes, via Dji Assistant you can roll back to the previous firmware

I could only find DJI Assistant 2 (which is for Phantom 4 not Phantom 3). Is there a DJI Assistant that is compatible with my P3A? Tx!
4-27 08:14
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