I have had my new Dji Phantom 4pro v2.0 for only 3 days and yesterday I turned it on did all the checks placed it in the middle of the park then did a manual takeoff, it went aproximatley 2m into the air then stopped and fell back to the earth, it bent 1 leg and bent the gimbal arm, with all it's smart techknowlegy how could this happen?

A Modetrator will assist you soon , use your warranty , Welcome Luke and good Luck !

Oh yes this happened to me when I sent my DJI Phantom 4 Pro Plus for repair as just a small plastic cover came off drone was perfect condition but I wanted it serviced. So I get the drone back looks brand new wait a couple days for all the parts to come to room temp make sure its fine check for updates. Go to the local pak go to around exact same what you were doing. But the entire power got cut off and dropped from the sky. So I spoke to DJI they arranged for me to send it back as I already paid 70$ for it the repair. They found out there were issues inside the drone fixed it all up sent it back. Drone was fine . Entire process took 4 months RIP. They will ask you for flight logs and lots of data just a lot of effort. When the drone should be "working" as they do tests in the center right ?.

Hope all is good bro and let me know what happens !

https://www.phantomhelp.com/logviewer/upload/                     Why not post the flight log and let folks have a look?

Ok I believe this is the log file https://www.phantomhelp.com/logviewer/WZ6NSSE9RAZDRIYZC7NR thankyou so much for the advice I am so new to drones, thank you again

I'm sorry this is the log https://www.phantomhelp.com/logviewer/XL5CUEDYSWY2T4XOETMG

Looks like it was doing just what you told it to..  Left stick was held down till it hit the ground.

Luke8826 Posted at 4-23 14:08
I'm sorry this is the log https://www.phantomhelp.com/logviewer/XL5CUEDYSWY2T4XOETMG

Make sure you have DJI Refresh you can buy i and apply it as it will be way cheaper or you will pay the full price RIP

Whilst unfortunate enough (I haven't looked at the log) ... 2 meters high is hardly 'falling from the sky'.

Click bait?
.

I must have given the wrong log as I had the stick up when the motors just stopped it was climbing,
as for dm  2m not being in the sky but I don't think that was really worth saying, the point is the motors stopped while it was in the air not how technical up in the air is considered Sky I'm sorry I upset you precious
little ego system

Was the battery fully inserted? although i am sure they resolved that issue ????

Bashy Posted at 4-24 19:16
Was the battery fully inserted? although i am sure they resolved that issue ????

yeah bud I just took it off charge

Hi, Luke8826. I'm sorry to hear about the accident and sorry for the late reply. With regards to the issue, I would highly recommend to sent in the drone for diagnosis.  You can apply for data analysis if the drone is within the warranty period, we will provide the corresponding resolution based on the data analysis result. . Again I am sorry for the trouble and thank for your support.

Hear is the link: https://repair.dji.com/repair/index

DJI Gamora Posted at 4-27 00:23
Hi, Luke8826. I'm sorry to hear about the accident and sorry for the late reply. With regards to the issue, I would highly recommend to sent in the drone for diagnosis.  You can apply for data analysis if the drone is within the warranty period, we will provide the corresponding resolution based on the data analysis result. . Again I am sorry for the trouble and thank for your support.

Hear is the link: https://repair.dji.com/repair/index

Thank you so much