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DHL requested parcel information, live chat unable to provide
168 4 5-11 01:00
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CodeWriter
lvl.1

United Kingdom
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Hello,

I ordered a Mavic Air 2 that was marked as shipped and tracking number provided on Friday 8th. As of today this parcel has received no further scans with DHL since Friday and so I contacted them to check on the progress of the parcel as this is unusual. They have asked me for various information about the parcel, including:

Pieces, weight, dimensions (length*width*height) of the package and type of package

Attached is screenshots from my live chat session. Are you able to provide any assistance regarding this?

Thanks,
Craig
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5-11 01:00
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CodeWriter
lvl.1

United Kingdom
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Tried to edit post to explain more, but I got in touch with live chat and they said they did not have this information available to them.
5-11 01:03
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DJI Mindy
Administrator
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Hi Craig, where did you place the order? If it is from DJI online store, may we have your order number for more details? We failed to get your case number via your Forum account, thank you in advance.
5-11 01:22
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CodeWriter
lvl.1

United Kingdom
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DJI Mindy Posted at 5-11 01:22
Hi Craig, where did you place the order? If it is from DJI online store, may we have your order number for more details? We failed to get your case number via your Forum account, thank you in advance.

Hi, many thanks for your quick response, I have sent you my order number via Personal Message
5-11 01:25
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DJI Mindy
Administrator
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CodeWriter Posted at 5-11 01:25
Hi, many thanks for your quick response, I have sent you my order number via Personal Message

PM has been replied, please check, thanks.
5-11 01:32
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