Hello,

FEDEX notified me that there are improper or missing international paperwork.  So as a result, shipment appears to have been halted.  I hope you can get this sorted out in a timely matter.

Order number:
0019571083980

Please get this sorted out.

Thank you.

Hi there, the package is under the regular customs clearance process and we will provide the required paperwork, there might be some delay due to the COVID-19 prevention, we will do our best to process it, appreciate your understanding and patience.

Thanks for the reply.  I just had to make sure nothing was amiss.

fans4f2acf39 Posted at 6-15 20:23
Thanks for the reply.  I just had to make sure nothing was amiss.

You are welcome, we will also keep an eye on it.

I do have a smilar peoblem, contected DJI twice, waas told they would inform their team twice (last one was 48 hr ago). I contected FedEx and was told the documentation is missing.

RSP Posted at 6-16 12:10
I do have a smilar peoblem, contected DJI twice, waas told they would inform their team twice (last one was 48 hr ago). I contected FedEx and was told the documentation is missing.

Hi RSP, this is the regular customs clearance process and we will provide the required document. Upon checking your order, the international shipment has been released and it shall be delivered soon, thanks for your understanding.

It has arrived!  Thanks for the assistance!  

fans4f2acf39 Posted at 6-19 15:54
It has arrived!  Thanks for the assistance!

Glad to know you've received the drone, it is our pleasure to help. Hope you enjoy flying.

DJI Mindy Posted at 2020-6-19 19:25
Glad to know you've received the drone, it is our pleasure to help. Hope you enjoy flying.

Hi can you help me with my package. Tracking number says improper or missing international paperworks.

Christian Jason Manangan Posted at 4-16 20:19
Hi can you help me with my package. Tracking number says improper or missing international paperworks.

Hi Christian, I have sent you a PM, could you please check it and provide me with your order number? I'd like to help you check it. Thanks.

Hi i have the same issue can you help me with my package. Tracking number says improper or missing international paperworks.

djiuser_xlvkKAwItzmR Posted at 7-22 18:32
Hi i have the same issue can you help me with my package. Tracking number says improper or missing international paperworks.

Hi there, could you please send us your order number for further confirmation? You can send me a personal message to provide the information.

Can someone explain this to me. Tracking says improper or missing international paperwork

Shar Soero Posted at 9-26 13:09
Can someone explain this to me. Tracking says improper or missing international paperwork

Hi there, could you please send us your order number for further confirmation? You could send me a personal message to provide the information.

Please can someone explain to me tracking saying missing international paperwork

Emmanuel Perry Posted at 12-13 01:37
Please can someone explain to me tracking saying missing international paperwork

Hi Emmanuel,

Thank you for reaching out, could you kindly provide us with your order number so we can verify the details? You can send this information via a personal message.
Thank you.