Trouble transferring video to iPad 6th Gen
508 5 2020-6-19
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STRIDE8
Second Officer
Flight distance : 1382431 ft
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Hello All,

Hopefully someone can help me figure out why I am unable to transfer my Mavic Air 2 videos over to my iPad 6th Gen.

At 1st, I thought is was because I used 4K 60fps and HDR because the file is H.265..

I recorded video at 4K 30fps mp4 yesterday and I'm getting the same red exclamation point as I did with the other files.  What am I doing wrong?

I was able to transfer my 4K 30fps vids from the Mavic Pro with no problem.

Your help is greatly appreciated
2020-6-19
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k9kids
lvl.3
Flight distance : 4951 ft
United States
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How are you trying to transfer the files?

2020-6-19
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HoosierFlyer
lvl.2
Flight distance : 131516 ft
United States
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Is the iPad storage full? 4K 60fps takes a TON of space and on a 32 or 64gb iPad, it will fill fast.
2020-6-19
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STRIDE8
Second Officer
Flight distance : 1382431 ft
United States
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k9kids Posted at 6-19 11:50
How are you trying to transfer the files?

Hello K9.  I am using the apple adapter for the SD card.  I think its because of the H.265.  4K 30fps is no problem
2020-6-21
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STRIDE8
Second Officer
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HoosierFlyer Posted at 6-19 13:09
Is the iPad storage full? 4K 60fps takes a TON of space and on a 32 or 64gb iPad, it will fill fast.

Hello Hoosier.  The ipad has 128GB so its has space.  I cleard out some old stuff because I though that may have been the case but I am thinking that the files i tried to transfer were set at H.265.

The iPad is 2 years old so it's probably not able to handle that codec.  If you could figure out something else, I appreciate your help.  Thanks
2020-6-21
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. With regards to this concern. Are you encountering an error message during transfer? Kindly please provide a sample footage of the issue for better assistance. Thank you.
2020-6-24
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