By the look of my repair ticket at DJI , they receive it in California tomorow.
Nothing surprises me with DJI any more. Ha Ha!
now I understand their slogan, "the future of possible"

I guess this gives them another day or 2 to fulfil their "1 to 3 " days...

They could have sent it tro China, over there it is already the 24th.

Geebax Posted at 6-23 14:16
They could have sent it tro China, over there it is already the 24th.

It's in California, I sent it last week. Canada and US repairs go there. It's actually 4 hours earlier than my location.

Hi craighuddy, I've managed to get your case number via your forum account, our repair team is working on it and there will be an update to you soon, kindly please wait patiently. I will also help you keep an eye on it, should there anything else I can assist you with, please feel free to let me know. Thanks.

Why would I need a quote to fix a brand new product that didn’t work out of the box?

craighuddy Posted at 6-24 01:47
Why would I need a quote to fix a brand new product that didn’t work out of the box?

We are following up on your case, it will be processed properly, please don't worry. Thanks for your patience.

DJI Natalia Posted at 6-24 03:26
We are following up on your case, it will be processed properly, please don't worry. Thanks for your patience.

Thanks Natalia,

craighuddy Posted at 6-28 14:39
Thanks Natalia,

You're most welcome.