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163 7 6-23 14:13
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craighuddy
Second Officer
Flight distance : 76545 ft
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Canada
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By the look of my repair ticket at DJI , they receive it in California tomorow.
Nothing surprises me with DJI any more. Ha Ha!
now I understand their slogan, "the future of possible"

I guess this gives them another day or 2 to fulfil their "1 to 3 " days...

Screen Shot 2020-06-23 at 7.07.50 PM.png
6-23 14:13
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Geebax
Captain
Australia
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They could have sent it tro China, over there it is already the 24th.
6-23 14:16
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craighuddy
Second Officer
Flight distance : 76545 ft
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Canada
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Geebax Posted at 6-23 14:16
They could have sent it tro China, over there it is already the 24th.

It's in California, I sent it last week. Canada and US repairs go there. It's actually 4 hours earlier than my location.


6-23 14:17
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DJI Natalia
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Hi craighuddy, I've managed to get your case number via your forum account, our repair team is working on it and there will be an update to you soon, kindly please wait patiently. I will also help you keep an eye on it, should there anything else I can assist you with, please feel free to let me know. Thanks.
6-23 19:05
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craighuddy
Second Officer
Flight distance : 76545 ft
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Canada
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Why would I need a quote to fix a brand new product that didn’t work out of the box?
6-24 01:47
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DJI Natalia
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craighuddy Posted at 6-24 01:47
Why would I need a quote to fix a brand new product that didn’t work out of the box?

We are following up on your case, it will be processed properly, please don't worry. Thanks for your patience.
6-24 03:26
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craighuddy
Second Officer
Flight distance : 76545 ft
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Canada
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DJI Natalia Posted at 6-24 03:26
We are following up on your case, it will be processed properly, please don't worry. Thanks for your patience.

Thanks Natalia,
6-28 14:39
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DJI Natalia
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You're most welcome.
6-29 01:00
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