hi my order is stuck in customs, order number 0016898920553,
ordered on 6-24 and says shipped on 6-26 and now FED EX does not have a ship date
help

same thing here man.  stuck in memphis   

Order Number:        0019815125790

looks like I'm in the same boat

Thursday , 7/02/20205:54 am SENNAN-SHI JP
In transit

Wednesday , 7/01/20207:51 pm MEMPHIS, TN
Clearance delay - Import

Hi, there. We're sorry to know that your shipment is stuck in customs. We'll forward this with the related team for further assistance. Thank you so much for your patience.

larrythephotoguy Posted at 7-2 06:22
same thing here man.  stuck in memphis   

Order Number:        0019815125790

Hi, LarryThePhotoGuy. Apologies for the inconvenience. We will push our logistics team to send the shipment out the soonest time possible.

Thank you in advance for your patience.

DJI Diana Posted at 7-2 07:25
Hi, LarryThePhotoGuy. Apologies for the inconvenience. We will push our logistics team to send the shipment out the soonest time possible.

Thank you in advance for your patience.

Thanks for the reply

Cut and paste replies .... same issue. No resolution  in sight. Called fedex and they have no idea what to say either. I've never seen anything like this.

fanse140413c Posted at 7-2 07:55
Cut and paste replies .... same issue. No resolution  in sight. Called fedex and they have no idea what to say either. I've never seen anything like this.

Me neither. My drone is stuck in Memphis Customs as well. FedEx contacted DJI yesterday and got no response.  Website said my order would be delivered in 1-3 days, its been almost a week now.
Order No.:0019158000195

how many days does it take for clearance? has been since 6-29

what is going on with my order?


Friday , 7/03/202011:30 pmGUANGZHOU CN Clearance in progress 11:30 pmGUANGZHOU CN Clearance in progress
6:25 amGUANGZHOU CN At local FedEx facility
12:26 amGUANGZHOU CN Clearance in progress
12:25 amGUANGZHOU CN Clearance in progress
Thursday , 7/02/202011:50 pmGUANGZHOU CN Clearance in progress
11:50 pmGUANGZHOU CN Clearance in progress
11:49 pmGUANGZHOU CN Clearance in progress
11:47 pmGUANGZHOU CN Clearance in progress
11:43 pmGUANGZHOU CN Clearance in progress
11:39 pmGUANGZHOU CN Clearance in progress
11:33 pmGUANGZHOU CN Clearance in progress
11:10 pmGUANGZHOU CN Clearance in progress
11:05 pmGUANGZHOU CN Clearance in progress
10:54 pmGUANGZHOU CN Clearance in progress
10:49 pmGUANGZHOU CN Clearance in progress
6:25 amGUANGZHOU CN At local FedEx facility
12:25 amGUANGZHOU CN Clearance in progress
12:25 amGUANGZHOU CN Clearance in progress
Wednesday , 7/01/20209:25 pmGUANGZHOU CN Clearance in progress
Sunday , 6/28/20204:30 pmDONGGUAN CN Picked up Package received after FedEx cutoff
Thursday , 6/25/202010:17 am Shipment information sent to FedEx

Same for mine with DHL. Stucked in DONGGUAN since the 29th
Nobody knows something about it
Crazy

NicoCaldoUniFE Posted at 7-4 00:31
Same for mine with DHL. Stucked in DONGGUAN since the 29th
Nobody knows something about it
Crazy

mine keeps going from memphis, to jp on fedex.  this just plain sucks

djiuser_9zAc2HfwIzzx Posted at 7-2 16:57
Me neither. My drone is stuck in Memphis Customs as well. FedEx contacted DJI yesterday and got no response.  Website said my order would be delivered in 1-3 days, its been almost a week now.
Order No.:0019158000195

Hi there, as per check, your order has been delivered, hope you have received it successfully. Happy flying!

Hdmark25 Posted at 7-3 15:03
what is going on with my order?

Hi there, sorry for the inconvenience caused. I have forwarded your order to our logistics team, our team will contact and push the FedEx to solve the clearance issue asap. I will also help to keep an eye on it, thanks for your patience.

NicoCaldoUniFE Posted at 7-4 00:31
Same for mine with DHL. Stucked in DONGGUAN since the 29th
Nobody knows something about it
Crazy

Sorry for the inconvenience caused. I have managed to get your order number via your forum account, it has been forwarded to our logistics team for a check. If there is an update, we'll let you know.

larrythephotoguy Posted at 7-4 07:03
mine keeps going from memphis, to jp on fedex.  this just plain sucks

Hi there, I've managed to get your order number via your forum account, it has been forwarded to our logistics team, our team will help to contact and push the FedEx, hope you will receive it soon. Thank you for your patience.

DJI Natalia Posted at 7-4 19:16
Sorry for the inconvenience caused. I have managed to get your order number via your forum account, it has been forwarded to our logistics team for a check. If there is an update, we'll let you know.

Today the tracking says that magically reached Europe, Amsterdam and then Germany in a day
Hopefully, it will arrive in Italy soon

NicoCaldoUniFE Posted at 7-5 13:12
Today the tracking says that magically reached Europe, Amsterdam and then Germany in a day
Hopefully, it will arrive in Italy soon

I also hope you will receive it soon. If there is anything else I can assist you with, please feel free to let me know.

i just seen my DJI care was activated on 6-27, i dont even have the drone yet, i dont think it should  be active until i activate the drone, or i would have not bought it until i received the drone, any update on status of my package?

Attention graphic Manufacturer name and address or manufacturer identification code (MID) for each commodity required. Recommended action: Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID). [color=rgba(0, 0, 0, 0.45)]0018589982560

djiuser_lcKzKeGivsyc Posted at 7-15 20:12
Attention graphic Manufacturer name and address or manufacturer identification code (MID) for each commodity required. Recommended action: Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID). 0018589982560

Hi there, we are so sorry for the shipment delay, our team has contacted FedEx to handle it in priority, it shall be updated soon, appreciate your patience.

This is very frustrating and it is my very time dealing with DJI.  The day after my order I contacted the customer service because I thought that I had checked the fly more option.  She advised that my order had been shipped and that she could not change it to fly more.  Then it sat not moving for 5 more days in CN.  I in turn spent over twice the money to get some of the items that come with the fly more combo.  Those items arrived two days ago.  

Clarence.creericloud.com Posted at 7-16 06:43
This is very frustrating and it is my very time dealing with DJI.  The day after my order I contacted the customer service because I thought that I had checked the fly more option.  She advised that my order had been shipped and that she could not change it to fly more.  Then it sat not moving for 5 more days in CN.  I in turn spent over twice the money to get some of the items that come with the fly more combo.  Those items arrived two days ago.

We apologize to keep you waiting for the drone, the shipment was a little delayed during the pandemic, upon checking your order, it has been released and shall be delivered soon, hope for your understanding and patience.

Same problem here, I have a couple mini 2 orders stuck in customs in Ontario CA for almost a week now. I contacted DJI support and they just say “please wait 3-5 business days” so I contacted UPS to ask why it’s stuck and they replied with the exact reasons why it’s not cleared and provided the paperwork needed from DJI in order to release it, which I forwarded to DJI support and they just replied with “I have checked the tracking and see it’s in Ontario CA so it looks fine”... yes that’s the issue, it has been in Ontario CA for a week with no movement...  I agree ordering from DJI.com has not been a great experience...

fans9f999b43 Posted at 12-2 09:28
Same problem here, I have a couple mini 2 orders stuck in customs in Ontario CA for almost a week now. I contacted DJI support and they just say “please wait 3-5 business days” so I contacted UPS to ask why it’s stuck and they replied with the exact reasons why it’s not cleared and provided the paperwork needed from DJI in order to release it, which I forwarded to DJI support and they just replied with “I have checked the tracking and see it’s in Ontario CA so it looks fine”... yes that’s the issue, it has been in Ontario CA for a week with no movement...  I agree ordering from DJI.com has not been a great experience...

Hi fans9f999b43, I've managed to get your order numbers via your forum account, as per check, the tracking information has been updated, the parcel is in transit, hope you will receive it soon.