Osmo mobile 3 not charging

djiuser_CxrCRKzC3jtl

I received a new Osmo mobile 3 2 days ago when my son arrived from Canada and is not charging at all, when connecte to a 2 amp cargaer only the first withe led flash and nothing else.. I waited one day ansd still is sam sitauation, I f I use and external power bank I manage to make it works, but as I soon I disconectet it dies.

Any suggestions.

DJI Co-Pilot

Are you using the cable that comes with the box? Ensure that the charging cable is manufactured by DJI.

djiuser_CxrCRKzC3jtl

DJI Co-Pilot Posted at 7-7 02:14
Are you using the cable that comes with the box? Ensure that the charging cable is manufactured by DJI.

yes, I am using the original cable provided with the kit.

DJI Stephen

Hello there. I am sorry to know that you are having issues with your DJI Osmo Mobile 3 and thank you for reaching out. Can you please try charging the said gimbal for 2.5 hours ( when using a 10W charger ) to see if the said gimbal will take in charge. Please keep us posted for further assistance. Thank you.

djiuser_CxrCRKzC3jtl

DJI Stephen Posted at 7-7 19:35
Hello there. I am sorry to know that you are having issues with your DJI Osmo Mobile 3 and thank you for reaching out. Can you please try charging the said gimbal for 2.5 hours ( when using a 10W charger ) to see if the said gimbal will take in charge. Please keep us posted for further assistance. Thank you.

i have done so. I left 10 hours, same outcome. Nothing. When I connected to the 10W charger only first whithe led is blinkink, nothing else.

DJI Stephen

djiuser_CxrCRKzC3jtl Posted at 7-8 03:52
i have done so. I left 10 hours, same outcome. Nothing. When I connected to the 10W charger only first whithe led is blinkink, nothing else.

Hi there. I am sorry to know that the issue is still persisting and thank you for giving out this update. Since your DJI Osmo Mobile 3 is still not charging. It would be best to contact our DJI support team at https://www.dji.com/support for further assistance. We have a professional team that will do there best to fix and give out the best resolution for this issue. Again I am sorry for this trouble and thank you for your understanding.