DJI Mindy
Administrator
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Hi there, sorry to the replacement drone of DJI Care Refresh is not working as expected. Does it happen in all modes? If yes, could you please troubleshoot as below:
1) Please refresh the aircraft firmware to the latest firmware;
2) Please ensure the gimbal protector has been removed each time;
3) Please check when the aircraft is placed on the level ground, whether the gimbal is uneven or if the gimbal obstructed by anything.
4) Please ensure the arms of the aircraft are unfolded, the gimbal may be stuck by the propellers of the rear arm;
5) Please double-check whether the gimbal vibration-absorbing damper or the gimbal axis were damaged.
6) Did you attach a third-party filter? If yes, please remove it, Mavic Air 2's gimbal does not support the installation of third-party filter accessories.
7) Please calibrate the IMU and the gimbal in DJI Fly APP.
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