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Getting double charged for the replacement.
966 2 2020-7-17
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djiuser_O10w6u8t6DEC
lvl.1
Flight distance : 54101 ft
United States
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I paid for my 1st replacement when I logged in my first case for damage Mavic Mini drone. My drone was received in Texas last week. When I go check the case status, I am being invoiced another $40 to get a replacement, which I alread paid for. I called today this morning (July 17 2020) and I spoke to the costumer service rep. The rep said he worked out my case and issue and that everything is fine. I checked 10 hours later and my case stills shows that I owe money and that my replacement hasn't been shipped out.

Case CAS-4586201-C9K5M0
2020-7-17
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DJI Natalia
Administrator

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Hi there, sorry for the inconveninece caused. I have checked your case, it has been finished the payment, you don't need to pay for it again. I have forwarded your case to the related team to help you expedite the process, kindly please wait for the update. Thank you so much for your patience.  
2020-7-17
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djiuser_O10w6u8t6DEC
lvl.1
Flight distance : 54101 ft
United States
Offline

Issue has been resolved and I got another drone. Thank You. This thread can be deleted
2020-8-1
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