I paid for my 1st replacement when I logged in my first case for damage Mavic Mini drone. My drone was received in Texas last week. When I go check the case status, I am being invoiced another $40 to get a replacement, which I alread paid for. I called today this morning (July 17 2020) and I spoke to the costumer service rep. The rep said he worked out my case and issue and that everything is fine. I checked 10 hours later and my case stills shows that I owe money and that my replacement hasn't been shipped out.

Case CAS-4586201-C9K5M0

Hi there, sorry for the inconveninece caused. I have checked your case, it has been finished the payment, you don't need to pay for it again. I have forwarded your case to the related team to help you expedite the process, kindly please wait for the update. Thank you so much for your patience.  

Issue has been resolved and I got another drone. Thank You. This thread can be deleted