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No audio from external Mic
220 6 8-8 15:01
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action jeff
lvl.1
South Africa
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I have the latest firmware on the osmo action, using the cynova adapter and the rode videomicro, when plugging the adapter and mic in i get the mic icon on the screen, but it does not light up the levels and the audio on the recording is completelly mute. I have tested the mic on another device and it works, the onboard audio works too,
any other suggestions?

edit:
I have now got hold of a second cynova adapter and the same issue.
is there a way to re-flash the firmware?  is anyone else having this issue?

8-8 15:01
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djiuser_qxnVesL7a75c
New

Malaysia
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I had the same problem with audio, I used Cynova adapter and checked everything but nothing.
8-9 01:04
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Fishycomics
Captain
United States
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Troubleshoot:
check the actual rode video micro side,  I know the 3.5mm jack need a firm push, it is    the jack and cable, no space   there .  take a photo,  or do a vid showing.

also take out the frames using, make sure the cynove is in place, aftermarket cases wil lcause issues that foam. mine never been removed, or aftermarket frames used.  contact Conva and they will replace for free. not dji
8-9 05:15
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action jeff
lvl.1
South Africa
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it seems possibly something is not right with the firmware, as I cannot switch screens while recording either.
going to log a support request to get firmware updated again and see if that helps
8-12 02:04
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Fishycomics
Captain
United States
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action jeff Posted at 8-12 02:04
it seems possibly something is not right with the firmware, as I cannot switch screens while recording either.
going to log a support request to get firmware updated again and see if that helps

let me know if they have that? DJI requested to send the camera in for  dignostics, and firmware  reflash is  not allowed, disabled .  looking forward to that answer. it has been 5 days and no one responded to my email, but answered via chat.
8-12 03:47
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snorkel
lvl.2
Flight distance : 451332 ft
United States
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Make sure you are using a TRS not a TRSS mic ??? That's the only thing I can think of.
8-17 10:48
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Fishycomics
Captain
United States
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proven trrs works.
8-18 03:21
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