Hi there,

I bought a new Osmo Action, but it is not asking me for activation. That screen with the qr code is not showing up. I can connect it to my iPhone and use DJI Mimo to control it, but I cannot activate it on my account. Is there a way to reactivate the activation mode. I already tried a factory reset, which did not work for this.

Thanks in advance for your help!

Hi. I am sorry for the trouble this has caused. With regards to this concern. Kindly please provide a short sample video of the said issue. Please keep us posted for further assistance. Thank you.

DJI Paladin Posted at 9-30 08:22
Hi. I am sorry for the trouble this has caused. With regards to this concern. Kindly please provide a short sample video of the said issue. Please keep us posted for further assistance. Thank you.

What do you want me to take a video from ?
I could do a factory reset, if you want and then record the start of the camera. It will not show the activation screen on the camera. So I cannot activate it on my DJI account. So whatever I should take a video from, is not showing up.

fansa4e13df2 Posted at 9-30 09:13
What do you want me to take a video from ?
I could do a factory reset, if you want and then record the start of the camera. It will not show the activation screen on the camera. So I cannot activate it on my DJI account. So whatever I should take a video from, is not showing up.

Thank you for the additional information. With regards to this concern. May I know where the DJI Osmo Action was purchased? Please keep us posted for further assistance. Thank you.

DJI Paladin Posted at 9-30 14:19
Thank you for the additional information. With regards to this concern. May I know where the DJI Osmo Action was purchased? Please keep us posted for further assistance. Thank you.

Problem was solved with the support. Thank you !