Some days ago after 9 month´s of use I saw some burned pixels at googles screen almost at center , I´ll send for warranty repair to dji Europe repair center .
Does anyone have the same isue ?
Have you been careful to not expose the goggle lenses to the sun? This is known to happen with FPV goggles. DJI should probably make this clearer in their manual. I know of this issue because of the warning in the Fat Shark goggle manual.
Sorry for the late response and the troubles with the goggles, I see the case has been created and the package is in transit, our repair center will help get it sorted when it arrives. Please keep us updated if you need any assistance during this process.
I have my goggles since 1 week and already have 1 dead pixel in the left lense. Called the Support in Germany and they told me they do repair ONLY if there are 3 dead pixels.
Now I return my goggles... sorry DJI thats not a good customer service! A simple repair would makes me happy.
Mine has a few burn pixels and is under 1 year old so It's suppose to be under warranty , let see .. I just sent the googles to the European repair center
trica de Posted at 10-6 04:47
they told me that they will NOT repair it as its just 1 pixel..... they would do it if its 3 pixel and would be free as my device is just 1 week old
Ah sorry I was asking the OP with the sun damaged screen who sent his in for repair if they gave him a quote on the repair
¡ good news ! , after received and check my googles at DJI Europe repair center they will repair them under warranty with no cost for me . The price for each lens module is 152€ .
grate service from DJI
albertocvr.gmail Posted at 10-8 11:55
¡ good news ! , after received and check my googles at DJI Europe repair center they will repair them under warranty with no cost for me . The price for each lens module is 152€ .
grate service from DJI
Hello, i am having similar problems. I got the DJI FPV drone, which has the V2 Goggles.
The first drone had a problem in just 3 days so they replaced the full combo.
During the first flight with the replacement combo while i was wearing them, i got a similar issue on the screen. Tomorrow i will contact my dealer.
You can see photos in the topic here: https://forum.dji.com/forum.php? ... D767%26typeid%3D767
I just sent in my goggles for repair. I take extremely great care of my goggles. Switched to DJI from Fatshark and I know all about not exposing FPV goggles to sunlight. Turned my goggles on about a week ago for a morning flight and noticed a light green glob. Flew the evening before with ZERO issues. Power the goggles up in the AM next day and there was a grouping of artifacts in the dead center of the left lens. No clue how it happened or when it happened. I had them since December and they were manufactured in November. So they were relatively new and only used about 20x since it was over the winter. I had no problems with DJI support, they opened a case for me and had it expedited. As far as I know the repair should be at no cost to me. The weird thing is how concentrated the artifacts were. So it makes me wonder if light leaked in somehow and reflected off of something to cause this. Because I honestly don’t know how this happened. I’m always extremely careful and cognizant.
I just released a complete Display Replacment tutorial on youtube, if you want to fix your goggles yourself, this is the way to go: https://www.youtube.com/watch?v=i1YzHaoP8eU