DJI Mindy
Administrator
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Hi Paullywog55, welcome to DJI Forum, the operating temperature range of the RC is 0° to 40°C (32° to 104°F), was the RC stored in low temperature?
The charging time of the RC is about 120 minutes with the DJI provided charger, was the RC really fully charged when unplugging the charger? Please wait a moment and check the battery level again in case the RC is falsely fully charged.
If none of the situations above happens, you are recommended to send back the RC for a diagnosis.
Additionally, how did you contact our support team? If you contact them by email, may we have the email ticket number or your email address so that we could look into? Thank you in advance. |
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