Dear DJI Customer service,

I have recently opened a new case because my Phantom 4 pro's gimbal is malfunctioning (case n° CAS-5220949-J7S0R5)


I am waiting (I have been waiting 5 days already) for the shipping lable since my drone is, to my knowledge, still covered by the 24 months insurance.

Thank you in advance for help


Cesare

Hi, Cesare. Sorry to know about this. May we confirm the email address under the case number you've provided? We'll forward this to the designated team to further assist. Thank you for your patience.