Hi, in the same ronin rs2 and rsc 2 was released, when I open my ronin app, it ask me for update, after I start update, it failed, and then my gimbal was gone in sleep mode, and it doesn't connect properly with ronin app. I get that screen from photo, and no response from app when I select anything.
If I want to reset gimbal settings it say all time fail, and to other selection the same.
This is frustrating. If it was happening in any other case no problem, but to brick my gimbal from a update. Not OK.
Please give a solution. I already wrote to suport service a email, but I not get any answer until now.
Your request (3108449) has been received, this message I get from dji for now.I already get an response from support to try another phone tablet,and it is the same.
I will attach some photos with print screen from my mobile device to show what is happening,and also a link to youtube to show my problem.

Best regards from Nürnberg

Hi KillTim3, we sincerely apologize for the troubles with Ronin-SC, the gimbal will enter Sleep mode when it is updating and exit Sleep mode when the firmware is updated successfully.
You mentioned the firmware failed to be updated, did you delete and re-install the Ronin APP to see whether the latest firmware can be initiated again? Please ensure the mobile phone has connected to the stable network, and Ronin-SC connects to the mobile phone successfully during the firmware update.
The email has been replied by the team, please check it, thanks.

DJI Mindy Posted at 10-17 23:43
Hi KillTim3, we sincerely apologize for the troubles with Ronin-SC, the gimbal will enter Sleep mode when it is updating and exit Sleep mode when the firmware is updated successfully.
You mentioned the firmware failed to be updated, did you delete and re-install the Ronin APP to see whether the latest firmware can be initiated again? Please ensure the mobile phone has connected to the stable network, and Ronin-SC connects to the mobile phone successfully during the firmware update.
The email has been replied by the team, please check it, thanks.

Hi,
I try all from here,still the same.In the time i get a answer from dji suport and i will wait for further instructions.
I will update how my problem go in time.
Thanks

KillTim3 Posted at 10-18 21:51
Hi,
I try all from here,still the same.In the time i get a answer from dji suport and i will wait for further instructions.
I will update how my problem go in time.

Sorry for the delayed response, I see you were suggested to send back the gimbal to DJI repair center for diagnosis, please let me know if you need any further assistance.

DJI Mindy Posted at 10-22 01:07
Sorry for the delayed response, I see you were suggested to send back the gimbal to DJI repair center for diagnosis, please let me know if you need any further assistance.

Hi,
Already did that. I will update after it get fixed what was the problem. Thanks

DJI Mindy Posted at 10-22 01:07
Sorry for the delayed response, I see you were suggested to send back the gimbal to DJI repair center for diagnosis, please let me know if you need any further assistance.

Hi,
New update!!
Today i received the gimbal back from service.
I balanced the camera and then i start the gimbal. I open the ronin app to make my settings back if needed,and the gimbal conect to app,but it doesnt do anything(appear red battery),and few secconds my gimbal stop working,and it just blink all 3 led red. Nothing else.
What is wrong?I though it was repaired(in status of my case it said is reppared),and now it wont work...
Verry disapointed...
Please provide more info what i must do next..

KillTim3 Posted at 2020-10-28 09:44
Hi,
New update!!
Today i received the gimbal back from service.

I have the same problem. Any solutions?

Jaredic Posted at 4-24 09:59
I have the same problem. Any solutions?

Hi, for me the solution was to replace the gimbal in warranty. Because it was a dji fault...

KillTim3 Posted at 4-24 10:03
Hi, for me the solution was to replace the gimbal in warranty. Because it was a dji fault...

Mine is out of warranty and I don't know if there's any service anywhere near where I live (Montenegro, Europe). Damn...

Jaredic Posted at 4-24 10:17
Mine is out of warranty and I don't know if there's any service anywhere near where I live (Montenegro, Europe). Damn...

Just contact them, maybe you get lucky. I if is same problem as mine..

Is there still no solution to this?

Nixxan99 Posted at 11-21 15:54
Is there still no solution to this?

Hi,
For me the solution was to replace the gimbal. But it was in warranty. So I think is no solution.., good luck with the problem..

I have an opportunity to buy a ronin sc with this exact problem for like 40$, will there be any luck trying to fix it?