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2075 7 2020-10-31
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kevinh98
lvl.4
Flight distance : 878471 ft
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United Kingdom
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Hi I notice that only the devices purchased through DJI show in account details.

Is it possible to add other DJI devices purchased from other sources.

I have a few items not shown, small thing, but was curious.

Kevin
2020-10-31
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, Kevin. Thank you for your inquiry. It should show on your profile as long as you activated them under the same account. Hope this helps. Thank you.
2020-10-31
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TheCliffhanger
First Officer
Flight distance : 269295 ft
Greece
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I have activated my MM under the same account but I don't see it in the device list. Is something else I should do?
2020-11-12
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AEROKAMERA
Second Officer
Flight distance : 2289429 ft
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Poland
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DJI Diana Posted at 10-31 11:12
Hi, Kevin. Thank you for your inquiry. It should show on your profile as long as you activated them under the same account. Hope this helps. Thank you.

Same here.
I have activated my Gogles RE but I don't see it in the device list.
Why I see 2 Inspires and 2 Mavics. I own 1 Inspire 1 Pro and 1 Mavic 2 Pro.
2020-11-12
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DJI Diana
Administrator
Flight distance : 2408 ft

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TheCliffhanger Posted at 11-12 02:35
I have activated my MM under the same account but I don't see it in the device list. Is something else I should do?

Hi, we're sorry to know about this. Could you PM us your DJI Forum account and the email address used when you activated your Mavic Mini, please? Thank you for your patience.
2020-11-12
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DJI Diana
Administrator
Flight distance : 2408 ft

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AEROKAMERA Posted at 11-12 12:27
Same here.
I have activated my Gogles RE but I don't see it in the device list.
Why I see 2 Inspires and 2 Mavics. I own 1 Inspire 1 Pro and 1 Mavic 2 Pro.

We're truly sorry for reading your issues. Please confirm if you have activated your Goggles RE with the same account as your Inspire and Mavic aircraft. You may send us a personal message of your Goggles RE serial number for verification. Thank you.  
2020-11-12
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fanse8927878
lvl.1
Flight distance : 44531 ft

Germany
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Hi,
i have two dji producst both activated and in use. one mavic and one osmo action 2 .  but they are not shown in my account.
any one can help?
5-7 00:09
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DJI Mindy
Administrator
Flight distance : 7 ft
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fanse8927878 Posted at 5-7 00:09
Hi,
i have two dji producst both activated and in use. one mavic and one osmo action 2 .  but they are not shown in my account.
any one can help?

Hi there, may I confirm if you activated the two products with the email address of your forum account? Could you please provide us with the serial number of the two products for our confirmation?
5-7 00:27
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